Felix Schilling

IT Trainings, gaininge multiple certificates (200+). Wich you can see in LinkedIN in Certifikates

Azure Cloud Engineer / Identity & Collaboration Platforms Siemens Energy (via staffing partner) Responsible for operating, monitoring, and troubleshooting Microsoft-based cloud and collaboration platforms within a large enterprise environment. Key responsibilities: Operation and troubleshooting of Microsoft Teams Rooms (MTR) within an Azure and Microsoft Entra ID–based environment Analysis and resolution of complex identity, authentication, and access-related issues (Microsoft Entra ID / Azure Active Directory) Collaboration with cloud, network, and on-site teams to ensure stable and reliable platform services Incident analysis including root cause analysis and structured documentation Ticket handling, monitoring, and reporting using enterprise ITSM systems Technologies: Microsoft Azure, Microsoft Entra ID (Azure AD), Microsoft Teams, Identity & Access Management (IAM), Networking fundamentals, ITSM

Operation and continuous improvement of mission-critical Azure platforms with focus on identity services. Design, operation, and support of secure cloud infrastructure components (IaaS & PaaS). Incident, change, and problem management in productive cloud environments. Close collaboration with global infrastructure, security, and application teams. Contribution to platform stability, availability, and operational excellence.

Azure Cloud Engineer / Identity & Client Platforms Webhelp Worked in a cloud-focused enterprise IT environment with a strong emphasis on identity management, Azure services, and client platform operations. Key responsibilities: Administration and troubleshooting of identity and user environments (Active Directory, Microsoft Entra ID) Operation and support of cloud-based workplace and collaboration platforms (Microsoft 365, OneDrive) Remote administration of client systems including software deployment and configuration management Analysis and resolution of technical incidents within distributed infrastructures (Citrix environments) Ticket handling, documentation, and escalation using enterprise ITSM systems (ARS) Technologies: Microsoft Azure, Microsoft Entra ID (Azure AD), Active Directory, Microsoft 365 / OneDrive, Citrix, ITSM

Administration and operation of Azure cloud environments and Azure Entra ID. Support and operation of Microsoft 365, OneDrive, and enterprise collaboration platforms. Analysis, resolution, and sustainable remediation of incidents (root cause analysis). Work within structured ITSM and compliance-oriented enterprise processes.

• Designing and operating scalable, cloud-ready system architectures • Planning and implementing cloud and hybrid infrastructure solutions, including Microsoft 365 and Azure-related services • Implementation and operation of centralized NAS and data storage solutions • API development and integration of cloud-based services • Responsibility for IT security, system availability, and operational stability • Administration of LAN/WAN environments and end-user systems • Driving digital transformation and automation initiatives • Operation and continuous improvement of company websites and online shop systems • Technical and strategic support of key enterprise customers • Coordination of external service providers and internal technical consulting

Overall responsibility for hybrid on-premises and Azure cloud infrastructures. Architecture, implementation, and operation of Azure IaaS solutions. Design and operation of identity and access management platforms. Infrastructure automation using Terraform. Cost awareness, resource optimization, and platform standardization. Technical leadership and mentoring within a small infrastructure team.

Enterprise IT Operations Engineer – Identity & Incident Management Federal Employment Agency (via Sellbytel / Helpbycom) Worked in a large-scale enterprise IT environment within a 2nd-level operations role, with a strong focus on identity management, server operations, and incident coordination. Key responsibilities: Analysis and resolution of complex technical incidents in Windows and server-based environments Identity and access management based on Active Directory and Exchange Coordination, quality assurance, and technical control during large-scale service disruptions Collaboration with internal departments and specialized technical teams to ensure sustainable incident resolution Creation, maintenance, and continuous improvement of technical documentation and knowledge bases Design and delivery of technical training sessions for support teams and business users Technologies: Active Directory, Exchange, Windows Server, Enterprise Applications (including SAP), Microsoft Office, Incident Management

2nd-level operations in highly scalable enterprise IT environments. Advanced support for SAP systems (SAP GUI, SAP HANA, FI/CO). Analysis and troubleshooting of Java-based business applications and internal tools. Selective analysis and troubleshooting of C#/.NET applications. Close collaboration with application development, SAP basis, and infrastructure teams. User support, incident analysis, and coordination of complex business processes. Identity and access management using Active Directory and Exchange. Coordination of major incidents, documentation, quality assurance, and continuous process improvement.

Technical Operations Lead – Systems & Network Services Brodos AG Early technical leadership role with responsibility for operational IT services, system testing, and team development in a growing technology-driven environment. Key responsibilities: Technical and organizational leadership of a support and operations team (approx. 10 team members) Planning, execution, and evaluation of alpha and beta tests for new software solutions Operation and support of IT services including domain hosting, network configuration, and system operations Recruitment, onboarding, and technical training of new team members Ensuring service quality, structured support processes, and technical documentation Technologies & Topics: System Operations, Network Configuration, Domain Hosting, Software Testing, Technical Leadership

Technical leadership of operations and support teams. Responsibility for system, network, and hosting services. Recruitment, onboarding, and technical training of staff.

Module in diesem Lernpfad: Automatisieren der Datenbankbereitstellung Erstellen und Verwalten von SQL-Agent-Aufträgen Verwalten Sie Azure PaaS-Aufgaben mithilfe von Automatisierung

Module in diesem Lernpfad: Vorbereiten der Wartung von SQL Server-basierten Datenbanken in Azure

Module in diesem Lernpfad: Beschreiben der Leistungsüberwachung Konfigurieren von SQL Server-Ressourcen für optimale Leistung Konfigurieren von Datenbanken für eine optimale Leistung

Module in diesem Lernpfad: Verantwortungsvolle KI mit GitHub Copilot Einführung in GitHub Copilot Einführung in das Prompt Engineering mit GitHub Copilot Einführung in Copilot Spaces Erweiterte GitHub Copilot-Features GitHub Copilot in verschiedenen Umgebungen: IDE-, Chat-, GitHub.com und Befehlszeilentechniken Verwaltungs- und Anpassungsaspekte mit GitHub Copilot Anwendungsfälle für Entwickler für KI mit GitHub Copilot Entwickeln von Komponententests mithilfe von GitHub Copilot-Tools

Module in diesem Lernpfad: Erkunden Sie Ihre Bereitstellungsoptionen für Microsoft Edge Schutz vor böswilligen Angriffen und unbefugtem Zugriff mit Microsoft Edge Sicherstellen der App- und Website-Kompatibilität mit Microsoft Edge Verwalten von Updates und Wartung von Microsoft Edge Erkunden Sie die Benutzeroberfläche von Microsoft Search, und erfahren Sie, wie Sie sie für Ihre Geräte aktivieren und konfigurieren können