felisha phillips

* I was originally hired in a cash-handling position but was eventually promoted to food-handling in both the chill and grill sections of the restaurant as well as acting as supervisor when others were not available. My duties included but were not limited to: * Offering excellent customer service to guests through face-to-face interactions, phone orders, and drive-thru interactions in a high-traffic, demanding environment. * Created food product as required, maintaining high accuracy cleanliness as required by food safety standards. * Trained other staff in cash-handling, customer service, creation of product, and maintaining food safety standards. * Cash-handling duties using a POS system.

* I was hired as a casual worker and was promoted to supervisor mid-season. Dinotown was a dinosaur-themed children's amusement park that held inflatable rides, a water slide, and live shows, as well as other activites. My duties included but were not limited to: * Ensuring guest amusement and satisfaction by offering excellent customer service to children and their parents. * Supervising and supporting fellow employees to ensure they facilitated positive guest experiences, were able to complete their job duties successfully and understood company policies. * Directing and assisting with special events such as birthday parties, a daily theatre show, and staff training parties. * Upholding safety standards throughout the park to prevent injury where possible. * Cash-handling using a register. * Assisting in property maintenance.

* Taught Chinese students aged 4-12 years old English through an interactive online platform. * Responsibilities include: * Lesson preparation. * Maintaining high levels of student engagement, professionalism, flexibility, and supportiveness. * Ensuring student comprehension through an extended use of TPR, props, and gestures.