Felipe Castro Oliveira

Business Developer and Spaceclass franchise owner in MG, responsible for driving sales, brand growth, and market expansion. Focused on prospecting and building relationships with both corporate and individual clients, identifying growth opportunities and strategic partnerships. Leverage my background in process management, stakeholder engagement, and team leadership to boost commercial performance, ensuring the delivery of customized language training solutions tailored to client needs.

Led the integration of an advertising agency acquired by Accenture, overseeing the mapping and standardization of financial processes to align them with the company’s operating model. Managed cash flow processes and coordinated cross-functional communication between accounting, tax, finance, HR, and production teams, ensuring all areas received the necessary information to fulfill their tasks. Acted as the primary liaison between the agency’s teams and Accenture’s internal teams, driving alignment, efficiency, and timely delivery of goals throughout the transition process.

Lead billing, master data, accounts receivable, and collections processes for the Colombia branch in a strategic project for a major pharmaceutical company, focusing on process automation and continuous improvement. Coordinate cross-functional teams and implement practices to ensure efficiency and alignment with financial and operational objectives, using KPIs and management indicators to monitor performance. Led the transformation of the bank reconciliation process for unidentified balances, reducing the backlog by 80% within 12 months. Manage people by providing continuous feedback and aligning goals and objectives with the professional growth of each team member.

Managed the OTC project for a construction company, leading teams responsible for collections, accounts receivable, credit management, sales services (billing), and customer registration across 9 Latin American countries. Created performance indicator dashboards and oversaw project and team management, while reviewing and standardizing processes to drive automation and improve operational efficiency. Contributed to the transformation of the automation cell, implementing an agile system that accelerated processes and significantly increased team productivity.

Responsible for training and developing suppliers in logistics and procurement, ensuring the delivery of essential services and the relocation of populations affected by an environmental crisis. Focused on building and maintaining communication between cross-functional teams and stakeholders, ensuring alignment and process efficiency. Utilized Pipefy to manage tasks and monitor performance indicators of the teams involved.

Led the emergency procurement process for a multinational mining company during an environmental crisis, focusing on the acquisition of essential materials such as food, technology, consumer goods, and construction products. Strategically developed suppliers and optimized procurement processes to meet the urgent needs of the affected population and public authorities. Managed critical acquisitions, ensuring continuous supply and operational continuity. Collaborated with public agencies such as fire departments and civil police to ensure an effective emergency response.

Managed logistics and procurement operations for raw materials to coal mines and steel plants in the cement and steel sector, focusing on cost control and process improvement. Implemented quality control processes and operational efficiency improvements, while coordinating financial activities such as procurement, cost categorization, and financial reporting. Negotiated freight contracts and implemented infrastructure improvements to optimize operations. This entire process was conducted in an environmental crisis environment, requiring emergency solutions.

Led the transition and absorption of processes in the VMD project, designing TOBE solutions. Managed Vendor Master Data for a large consumer goods company (SAP), ensuring compliance with SLAs and KPIs. Developed and implemented a supplier satisfaction survey, leveraging results to enhance processes, strengthen partner relationships, align performance expectations, and ensure continuous improvement.

Responsible for purchasing indirect materials, negotiating prices, and resolving invoice discrepancies. Monitored daily and monthly reports to ensure compliance with established procurement process standards.

Responsible for training promoters and ensuring the achievement of sales targets for the company’s discount card. Developed promotional campaigns and motivational strategies to drive sales.

Driver at the 2014 World Cup. Transportation for all FIFA members.