felipe castaneda

store manager

About

With over a decade of experience in the pool and spa industry, Felipe has developed his career as a successful Sales Manager by: - Adding significant value to his company by consistently meeting or exceeding goals in sales and sales management - Successful at improving customer retention rates and growing revenue - Credited for individually generating $750,000 to $1.5 million per year in sales revenues - Hiring, developing and managing service and sales staff - Efficiently ordering and managing inventory for multiple locations - Providing quality customer service measurable through customer retention and repeat sales Enthusiastic and dedicated individual with a passion for the work that I do. My expertise in sales, customer service and management make me a strong asset to any team. I have a drive and desire to contribute to something bigger than myself. To contribute and lead any team to success is truly my objective. Commitment, hard work, striving to be the best at all that I do, and the love and support of my family has been the reasons for my success.

Country

united states

City

austin

Industry

retail

Skill

sales, sales management, store management, inventory management, microsoft excel, microsoft word, merchandising, sales operations, management, profit, customer service, customer satisfaction, photography, photoshop, lightroom, visual merchandising, trade shows

Experience

store manager

spa expo of austin

2016-3 - Present · 10 yrs 7 mos

Certified dealer of Hot Spring spas for thirty years. With over a million spas sold, Hot Spring spas is the number one selling brand in the world! Spa Expo of Austin is also a certified dealer for Endless Pool and Catalina swim spas, as well as Finnleo saunas.

store and sales manager

sundance spas of austin

2004-1 - 2007-1 · 3 yrs 1 mo

* Recommended merchandise to customers based on their needs and preferences. * Wrote sales slips and sales contracts. * Responsible for generating majority of sales revenues * Maintained knowledge of current sales and promotions, policies regarding payment and exchanges * and security practices. * Responded to customer questions and requests in a prompt and efficient manner. * Built relationships with customers to increase likelihood of repeat business. * Educated customers about brand to incite excitement about company's mission and values. * Resolved all customer complaints in professional manner while prioritizing customer satisfaction. * Strategically scheduled team members to maintain optimal staffing levels at all times. * Interviewed job candidates and made staffing decisions. * Reordered inventory when it dropped below predetermined levels.

certified billiard technician

a-tex family fun center

2001-1 - 2004-1 · 3 yrs 1 mo

* Manage customer satisfaction on a daily basis * Drive and install / deliver on daily basis * Supervise, manage, and train technicians * Handled all customer relations issues in gracious manner and in accordance with company policies. * Resolved all customer complaints in professional manner while prioritizing customer satisfaction. * Recognized and rewarded outstanding work performance to cultivate a positive and collaborative * customer service culture.