felicia jefferson

* Achievements * QA program specialist for Demand Chain Management (Teradata) application, overseeing issue resolution and application upgrades. * QA program specialist for new product order management application responsible for hiring, managing and providing metrics to upper management on the progress of the project. * Developed a comprehensive testing document to enable new members to become productive quicker on the testing team. * Led daily flash meeting to obtain test execution, identify showstoppers and determine daily priorities. * Mentored and trained QA leads and testers. * Successfully led teams of 3 Quality Assurance Leads, 6 onshore testers and 5 offshore testers to meet and exceed project goals. * Consistently evaluated testing processes for potential process improvements. * Cross functional team oversight for multiple testing teams. * Managed program tasks, handling assignments for onsite and offshore testing resources. * Received President’s Award for outstanding work as a Quality Assurance Lead.

* Achievements * Developed comprehensive and custom test plans designed to validate functionality of business applications. * Led testing team to create and execute test cases to deliver business applications that met system requirements. * Managed user acceptance testing from environment set-up, kick-off meetings, test plan creation and progress status metrics to upper management. * Formulated and executed queries to update data to fulfill specific requirements for testing. * Managed several projects delivered with 0 defects within warranty phase of deployment. * Authored a deployment checklist for one of Macy’s order management systems to ensure deploys were successful.

* Quality Assurance Analyst * Created and executed test cases according to requirements. * Formulated and executed SQL queries to update data to fulfill specific requirements. * Developed data analysis documents on AT&T’s circuits and network connections. * Programmer/Programmer Specialist * Supported residential long distance order processing and network applications with responsibilities including extensive analysis, coding, testing and implementation. * Assisted in web-based system allowing for easier tracking of project issues. * Revamped software application function from batch to online providing real-time availability.