nrcma felicia glover

psu business operations specialist, team lead

About

My goal is to obtain a position that utilizes and expands my skills and experience within the fields of hospitality and medical practice. *Supervisor and Management Experience *Healthcare Business Operations Specialist *Data collection and analysis *Project Management *Managed Care *Certified Professional Coder *National Certified Registered Medical Assistant *Quality Hedis/Star Measure *Training classroom and e-learning *Information Technology *Analytic Reporting *18+ years Hospitality Food & Beverage, Hotel & Restaurant

Country

united states

City

windermere

Industry

hospital & health care

Skill

hospitality, customer service, hedis, medical terminology, cpr certified, food and beverage, hippa, medical billing, national cpc, phlebotomy, restaurants, training, team building, hiring, servsafe, banquet operations, micros, home based business, hospitality management, restaurant management, microsoft word, medical assisting, home care, event planning, banquets, hospitality industry, hotels, guest recovery, event management, food, emr, coding experience, medical coding, elder care, coaching, medical records, personal shopping, medical transcription, ekg, immunization, appointment scheduling, bartending, interviews, payroll, fine dining, tips certified, project management

Experience

patient service representative

quest diagnostics

2017-7 - Present · 9 yrs 3 mos

certified medical assistant

the judge group

2014-1 - Present · 12 yrs 9 mos

* Obtains quality detail report and flags patient's charts with the missing measures completing attestations * any testing needed from the patients for preventive measures procedures * collection and processing of specimens, phlebotomy, Flochec, DPN, and PFT

help desk specialist

darden

1998-2 - 2015-4 · 17 yrs 3 mos

Clerical skills and typing 40-45wpm. Resolve computer related problems, place service calls with service vendors and follow up through completion. Maintain a positive attitude with users, vendors, co-workers and superiors; Communicate effectively written, oral and telephone. Resolve most non-maintenance problems by being knowledgeable of the tools including mainframe programs, manuals and procedures. Knowledgeable in Lotus Notes, Magic, Oracle, and PeopleSoft Applications..

food and beverage supervisor

marriott international

2008-4 - 2013-7 · 5 yrs 4 mos

* Supervises and manages 50+ associates. * Manages all day-to-day operations. * Certified Interviewer * Assist in interviewing and hiring of resort dining associate team members; * Assist in ensuring guest and associates satisfaction while maintaining the operating budget. Comprehend budgets, operating statements and payroll progress reports.