Felicia Gaither

Maintained records in accordance with ISO 9001:2008 certification. Researched, compiled, and prepared reports, manuals, correspondence, and other information required by management and governmental agencies. Provided employees with guidance in handling difficult and complex problems, and in resolving escalated complaints and disputes. Initiated and verified background investigations, drug testing, and I-9 documentation. Participated in the work of subordinates in order to facilitate productivity and to overcome difficult aspects of work. Was instrumental in annual inventories/inventory Felicia Gaither Page 2 adjustment. Designed, implemented, and evaluated staff training and development programs, customer service initiatives, and performance measurement criteria. Trained new hires/visiting customers in all aspects of safety. Successfully handled weekly payroll. Coordinated activities with other supervisory personnel, and with other work units and departments. Made recommendations to management concerning such issues as staffing decisions and procedural changes. Maintained records pertaining to personnel, orders, supplies, and Non-Destructive Testing (NDE).