fein yang

* engage with clients to develop long term relationships by tailoring every client experience in order to foster the loyalty towards the brand by using the CRM tools * support the management in a Client focus Mindset within the Team * cooperating with Managers by contributing the sale staff target achievement and analyzing store KPI * cashier duties * Support the management in developing the team through mentoring and the integration of new comers * supervision of the floor * understanding of the company’s policies and provide support to other Client Advisors when needed * store referent for WJ category

* analyse the KPI each months for promoting commercial strategy to drive the business forward * feedback on the category to the merchandiser in HQ * create action plans for maximizing the category performance * VM, training, clienteling, team related information, local market, competitor and trends) * category training to the team * Observe the team during the selling ceremony of the CA * 121 with CA to develop action plans to help drive the team toward a stronger performance of the category * provide feedback on each CA performance to the manager * Assist management in daily operations : floor management/ stock operation/ vm/ opening and closing the store accounting * participated 2 high jewelry event / Saint Tropez and Rome

* Responsible for product personalization Mon Monogram which is part of the leather good expertise. Being responsible of this area of expertise i am also responsible of training the new staff of this area and preparing morning briefing. * VM * responsible for W&J category ( retraining of staff, stock organization and any Back of house related activities, morning briefing, VM of the category, closure of W&J, after sales service) * analysis of of the category, and how to improve the performance of the category * Clienteling - implementing the "client experience" in order to increase the client portfolio and give each customer a personalized experience