Fei G.

Manage the end-to-end lifecycle of logistics products, including system configuration, testing, system and operations training, quality monitoring, and performance reporting. Support system configuration, testing, and operations training for logistics platforms and process rollouts. Conduct regular data and pricing analysis to support strategic decision-making and enhance profitability. Calculate and maintain cost and pricing structures for various logistics products and service lines. Collaborate with internal teams such as sales, IT, customer service, and finance to ensure operational alignment and customer satisfaction. Troubleshoot operational issues and implement corrective actions to minimize disruptions and enhance process reliability.

Developed comprehensive SOP documentation for all warehouse stations, including sorting machines, ensuring consistency across multiple warehouses. Oversee warehouse operations to ensure compliance with production standards, conducting regular process audits, and providing training on procedures and safety protocols to warehouse staff. Conducted regular audits to verify compliance with quality control standards and operational procedures, resulting in a 10% reduction in operational errors. Analyzed process performance metrics and implemented continuous improvement initiatives to enhance efficiency and productivity. Collected, reviewed, and analyzed QA reports and other relevant materials from warehouses to identify trends and areas for improvement. Troubleshot and addressed primary failures of logistics automation equipment, optimizing equipment use and minimizing downtime. Oversaw the implementation and optimization of new sorting technologies, improving sorting accuracy and speed by 15%. Collaborated with cross-functional teams to identify root causes of quality issues and develop effective solutions.

Managed daily warehouse operations, shipment paperwork, and goods receiving/delivery coordination. Maintained daily logistics data sets to track performance and inform decisions. Handled local transport and international airfreight logistics for eCommerce shipments. Provided responsive customer service and technical support to clients and Sales Directors. Trained overseas teams on documents and system procedures. Improved warehouse return area layout and handled vendor coordination for setup.

Managed online sales accounts across various e-commerce platforms, developing pricing strategies to maximize profitability. Recorded detailed sales information and conducted analysis to identify trends and opportunities for improvement. Utilized data analytics to measure the effectiveness of marketing campaigns, adjusting strategies based on performance metrics. Provided technical support, costing analysis, and client presentations to support sales efforts and drive revenue growth. Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction. Increased online sales by 30% through strategic pricing, effective marketing campaigns, and optimized product listings.

Produced a weekly performance series