Federico Duca

Operations Coordinator @ MATE.

About

MATE.BIKE benefits from expertise in logistics coordination and process improvement, supporting global e-bike operations and enhancing inventory accuracy. Contributions include aligning 3PL partners, facilitating warranty case management, and collaborating cross-functionally to resolve delivery issues and improve operational workflows. Academic pursuit of an MSc in Industrial Engineering and Management at DTU complements professional work, with prior experience in business process mapping and Power BI dashboard development for supply chain visibility. Motivated by a commitment to efficiency and innovation, the focus remains on creating scalable solutions and meaningful impact.

Country

Denmark

City

Copenhagen

Industry

Retail

Skill

Game Theory, Python (Programming Language), Supply Chain Optimization, Business Process Mapping, Operational Efficiency, Warehouse Management Systems, Problem Solving, Cross-functional Coordination, Stakeholder Management, Portfolio Management, Program Management, Supply Chain Management, Operations Management, Microsoft Power BI, Risk Management, Business Process Improvement, PowerPoint, Microsoft Excel, Project Management, Analisi dei dati

Experience

Operations Coordinator

MATE.

2025-7 - Present · 1 yr 3 mos

Copenhagen, Capital Region of Denmark, Denmark

• Coordinated global logistics operations, including inbound/outbound flows and 3PL alignment for e-bikes, parts, and service shipments • Supported warehouse activities and inventory accuracy with external logistics partners • Managed communication and performance tracking with service and fulfillment partners across key markets • Collaborated cross-functionally with Customer Experience to resolve delivery and service issues • Handled end-to-end warranty case management and identified trends for product improvement • Drove process efficiency through proactive problem-solving and operational coordination

Student Assistant in Processes Improvement

MATE.

2024-2 - 2025-7 · 1 yr 6 mos

Copenhagen, Capital Region, Denmark

- Mapped and optimised internal workflows across departments to identify inefficiencies and streamline processes. - Developed Power BI dashboards to enhance supply chain visibility and support data-driven decision-making. - Conducted sales and market data analyses to support strategic planning and product positioning. - Solved B2B customer issues through technical troubleshooting and day-to-day support.