Fitzgerald D.

- Planning and implementing telephony system integration utilizing Telus Business Connect and RingCentral Contact Center, streamlining communication and user experience. - Enhanced IT service delivery by configuring and developing a new change management process with JIRA ITSM, ensuring efficient change tracking and approval. - Automated data flow by designing and maintaining ETL processes between cloud and on-premises applications, fostering data integrity and accessibility. - Delivered application stability by maintaining and debugging custom application codebases, ensuring smooth operation and user functionality. - Improved development efficiency by creating automated unit and other testing processes, upholding code quality and reducing manual testing burden. - Using PowerBI to create interactive reports from a variety of data sources including flat files and APIs. Technical Skills: - Programming Frameworks: Python, Flask, PHP Laravel, Javascript, Powershell - Operating Systems: Linux, Windows - Cloud Platforms: Azure, Microsoft 365 Office - Project Management Tools: JIRA ITSM - Version Control Systems: BitBucket, GitHub - Databases: SQL Server, MongoDB, MySQL

- Managed and enhanced ALTA's member-facing website built on WordPress, ensuring smooth member interaction with functionalities like automated invoices, newsletters, and member activity tracking. Utilized external API services such as MailChimp and Stripe for streamlined operations. - Developed a multi-format Trustee Handbook using Adobe Creative Suite for an engaging user experience. Converted the document into a user-editable WordPress format and created a custom template for both online viewing and printer-friendly, selective printing. - Provided ongoing website support by troubleshooting technical issues and developing new features using web development languages (HTML, CSS, JS, SQL, PHP), ensuring website functionality and user satisfaction. - Successfully implemented and supported virtual events by setting up and managing the annual Association General Meeting through Zoom Webinar, including providing IT support to members.

- Improved data archiving by migrating data from various database sources (MySQL, Oracle, MS SQL, Access, flat files) to a Hadoop environment using Solix, an enterprise archiving application. - Developed an ETL process using Bash scripting and MySQL stored procedures to categorize user activity from Solix log files and load it into a MySQL database, improving data tracking for audit purposes. - Created custom Bash scripts to automate daily tasks, detect problems, and generate scheduled reports. - Conducted pre and post-patch/server upgrade testing to maintain system stability. - Worked with vendors to resolve issues when necessary. - Wrote comprehensive documentation for internal and external users to improve knowledge sharing. - Participated in Scrum meetings and used JIRA to track work progress, supporting project management efforts. - Worked with Business Analysts to develop and document various workflow processes. - Managed the team's private and public-facing SharePoint site to support team collaboration.

- Co-developed an application that utilized RFID scanners and wristbands to provide real-time patient location data, improving patient safety and monitoring. Developed in C# using WinForms/.NET Core and MS SQL Server. - Utilized Push API technology to enable real-time notifications on a wide range of mobile devices for patient care. - Participated in developing and conducting User Acceptance Testing of a social media-like project for patients in the children Stollery hospital. This platform facilitated communication between patients, families, and doctors within the hospital unit to track a patient's journey in their road to recovery. - Optimized nightly Oracle procedures from 3 hours to under 20 minutes, significantly improving data processing speed. - Created engaging internal marketing materials using a combination of design and editing software (whiteboard animation software, GIMP, Audacity) and royalty-free media resources.

- Streamlined workflows by creating and utilizing Microsoft Great Plains macro files to automate repetitive tasks, improving operational efficiency. - Ensured billing accuracy by collaborating with the software development team to troubleshoot and resolve technical issues impacting daily billing operations. - Maintained customer data integrity by managing customer and contract details within cloud and ERP systems. Utilized exported SQL and MS Excel data for comprehensive reporting and analysis.

- Leveraged Oracle for data management by retrieving and storing client information and generating reports, ensuring data accuracy and accessibility. - Maintained IT asset inventory by conducting physical inventory counts of various IT infrastructure and recording them within the database. - Demonstrated leadership skills by serving as team lead on an e-commerce marketing project. Managed project tasks like coordinating meetings, compiling data, and delivering the final report to the department director.