Fawzia A.

Director - Business Applications @ Freshworks

About

Experienced IT leader with broad expertise across SaaS, Retail, Finance, Life Sciences, High Tech, and Communications. Skilled in driving digital transformation aligned with business goals and KPIs. Proven track record implementing CRM/CX platforms and enhancing end-to-end customer experience across Support, Success, Onboarding, Billing, and Revenue Recognition

Country

India

City

Chennai

Industry

Information Technology & Services

Skill

Agile Application Development, Resource Management, Stakeholder and Communication management, Enterprise Architecture, ITIL Certified, IT Service Management, Scrum, Product Management, SQL, Analytics, Agile Methodologies, Business Intelligence, Business Analysis, CRM, Software Development, Integration, Software Development Life Cycle (SDLC), Extract, Transform, Load (ETL), Data Warehousing, Data Modeling

Experience

Director - Business Applications

Freshworks

2025-12 - Present · 10 mos

Chennai, Tamil Nadu, India

Senior Manager - Business Systems Services

Freshworks

2023-4 - Present · 3 yrs 6 mos

Chennai, Tamil Nadu, India

Staff IT Product Manager

Freshworks

2022-8 - 2023-3 · 8 mos

Chennai, Tamil Nadu, India

Staff Solution Architect

Freshworks

2020-9 - 2022-7 · 1 yr 11 mos

Chennai, Tamil Nadu, India

Solution Architect

Zuora

2017-2 - 2019-10 · 2 yrs 9 mos

Chennai, Tamil Nadu, India

Being Solution Architect in Global Services team, responsible for - Configuring, customising & delivering RevPro - Integration of RevPro to Zuora Billing.

Freelance Consultant

Procyon Technostructure

2015 - 2015

Chennai Area, India

Senior Manager - Project Management

Intuit

2011 - 2013 · 2 yrs

Mountain View, California, United States

- Part of Intuit Partner Platform (IPP) Team, responsible for "Purchase & Billing" functionality of Intuit’s Internal and 3rd party developer apps. - Migrated IPP Business Systems to new Intuit’s platform “10.1” which was a critical Intuit wide implementation. - During the tenure, improved overall NPS (Net Promoter Score).

Senior Product Manager

eBay

2007 - 2011 · 4 yrs

San Jose, California, United States

- As a part of Analytics, Platform and Delivery Team, responsible for delivering Data Intelligence to enable Business Decisions. - Managed and Enhanced eBay’s critical Financial Dataset GEM (Global eBay Metrics) which is a Single Source of Truth for eBay’s Core Metrics. - Integrated Metrics data from Off-Platform Sites (Tradera, Korea-IAC and Gmarket) with eBay On-platform data in Data Warehouse. - Established an interface between eBay DW and BW/Khalix Systems to send Revenue, Chckout & Traffic Metrics from DW to SAP/BW/Khalix.