faz boolaky

founder

About

I consider myself to be the Ultimate Customer Champion, with over 15 years Retail experience, I have been fortunate enough to identify the ever-evolving customer journey from purchasing their everyday products, right through to the luxury items that can enhance people’s lives for the better. My sole aim is to ensure that I always put the customers and colleagues first, as their experience within any business will be the key to success. If you need a true brand ambassador that delivers the core values of your business and product, then I will always give 100% in ensuring this is delivered to colleagues and customers.

Country

united kingdom

City

horley

Industry

retail

Skill

sales, customer experience, store management, team leadership, retail, visual merchandising, people development, merchandising, management, recruiting, new store openings, leadership, team management, loss prevention, customer service, store operations, new business development, pos, marketing, commerciality, customer satisfaction, sales management, multi channel retail, brand ambassadorship, vendor relationship management, business development, inspiring people, coaching, performance management, employee training, empowerment, team facilitation, retail sales, customer retention, compliance management, consumer electronics, new store development, influence at all levels, profit, training, incentive programs, accessories

Experience

founder

collective newness

branch and hub manager

carphone warehouse

2013-7 - 2014-4 · 10 mos

retail manager

carphone warehouse

2008-2 - 2013-7 · 5 yrs 6 mos

sales and customer consultant

carphone warehouse

2005-6 - 2008-2 · 2 yrs 9 mos

supplier partnerships manager - central operations

dixons carphone

2014-5 - 2016-3 · 1 yr 11 mos

Working closely with the UK Buying team and support the Customer Solutions Group to ensure our commercial agreements with both our Suppliers & Manufactures are delivered via operational compliance and an engaging Customer experience across the sales Channels. Liaise and support both Category Captains and in-store ambassadors, build and maintain a robust relationship using planning and communication skills bringing both parties together and our agreements to life. Responsible for ensuring we adhere to delivering 100% compliance across the Multi-Channel estate. Acting on any concerns that arise is integral to maintaining our supplier relationship.

commercial operations manager - central operations

dixons carphone

2016-3 - Present · 10 yrs 6 mos

Dixons Carphone is Europe's number one electrical and telecommunications retailer and services company, with more than 40,000 colleagues across nine countries, including the UK and Ireland. Every day, we use our people's expertise to reach out and help new customers. What's more - we're exploring extraordinary new markets, from wellness to security, so that in an ever more connected and constantly changing world, we can offer our customers the most comprehensive service.It's an exciting time to join us and find yourself a place in our growing success story.