faye bennett

* Responsibilities include: * Service delivery in-line with contracts and customer expectations * Supplier management * Resource planning and scheduling * Purchasing of services and stock * Issue escalation * Reviewing UK service pricing with management * Service Project Management * Negotiating and selling Service Level Agreements * Devising customer facing reports (monthly service activity detail, end of year report etc.) * Conducting client review and update meetings as necessary * Reviewing service expectations as part of tenders with sales team * Liaising with project management teams for project delivery timelines (and technical resourcing) and service handover meetings

Heading up the Service Team for our Enterprise Display product, I managed full operational processes and support for the product category. This included managing a team of technical field engineers, on-boarding and maintaining service provider relationships, dealing with escalations and continually improving our warranty service offering. Ensuring Service was considered part of our Display proposition was central to the role and supporting Sales teams and channel partners to represent this wider messaged helped drive key and strategic relationships with resellers and end-users alike.

Managing the service needs and requirements of Daktronics' key accounts throughout Europe. Responsibilities include tailoring bespoke service solutions to priority customers, ensuring the overall health and happiness of the service accounts and ensuring second-to-none service support in the post-sales phase of every project.

Understanding best practices of IT Service Management by implementing the ITIL framework in order to plan, design, roll out, support and continually improve IT services resulting in the delivery of value to the customer or business.