Fay Lee

Global Customer Care Business Intelligence Intern @ Ciena

About

Hi! I’m Fay, a 4th-year Computer Science student at the University of Ottawa with a strong interest in technology and how it supports communities. I’m currently a Business Intelligence Intern at Ciena, supporting the Global Customer Care team. Previously, I worked as a Technical Writer Intern at Zebra Technologies, where I developed technical documentation for machine vision products, and as an RPA Intern at Scotiabank, focusing on automation solutions. Let’s connect! You can reach me here or at flee081@uottawa.ca.

Country

Canada

City

Greater Ottawa Metropolitan Area

Industry

Computer Software

Skill

Salesforce.com, Customer Satisfaction (CSAT), Snowflake, Customer Relationship Management (CRM), Splunk, MongoDB, DevOps, Agile Project Management, Threat & Vulnerability Management, Cybersecurity, Information Security Awareness, Business Intelligence (BI), Microsoft Power BI, Artificial Intelligence (AI), Machine Learning, Azure DevOps Services, Citrix Workspace, Blue Prism, Robotic Process Automation (RPA), Oxygen XML Editor

Experience

Global Customer Care Business Intelligence Intern

Ciena

2026-1 - Present · 9 mos

Ottawa, Ontario, Canada

RPA Intern

Scotiabank

2025-1 - 2025-4 · 4 mos

Ottawa, Ontario, Canada

• Monitored 55+ robotic process automation (RPA) workflows using Blue Prism to ensure reliability and performance • Partnered with business teams to identify repetitive, rule-based tasks suitable for automation, enhancing efficiency • Created documentation outlining process automation logic, enabling smoother knowledge transfer and onboarding

Machine Vision Technical Writer Intern

Zebra Technologies

2024-9 - 2024-12 · 4 mos

Montreal, Quebec, Canada

• Developed and refined 100+ pages of technical documentation in Oxygen XML Editor, applying C expertise • Worked closely with developers to update user guides and function references for the Aurora Imaging Library