Fawzan Buhary

• Bringing in the best talent in the industry to meet organizational talent demands • Engaging key stakeholders and managing stakeholder expectations to increase outputs. • Ensure the end-to-end recruitment process, follows the established processors and policies. • Building talent pools through the engagement of external talent • Using project management practices and ATS to increase efficiency • Work with external recruiters and service providers on recruiting needs. • Supporting employer brand activities, marketing efforts, and talent trend analysis for recruitment efforts.

• Deliver End-to-End Recruitment requirements as the Talent Acquisition CoE of Huawei Sri Lanka Rep Office with suitable experienced and fresh graduate candidates with the necessary knowledge and competencies. • Creating the annual workforce plan according to the departmental budgets and delivering each recruitment with high ROI • Sourcing suitable candidates through different channels and maintaining a talent pipeline for future requirements • Managing the overall campus recruitment and infusing fresh blood into the workforce • Developing the Internship student recruitment plan and actively involve in employer brand management • New employee development from the orientation till the probation confirmation process • Involve and support other CoE’s of Talent Management, Performance Management, and Employee Engagement

• Managing the complete HR life cycle for all the outsource workforce in the assigned client company • Recruiting the required workforce as per partner organization talent demand • Conducting Background verification, organizing the induction, Employee asset management, Probation, and performance • Management, Contract Management, Staff exit management are some of the managed functions. • Achieve supplier set KPI’s with minimal error in all HR service delivery. • Manage the financial aspects such as Staffing salary and expenses cost booking, invoicing, and payment collection

• Handling diversified outsourced employees carder in various 10+ different companies and managing complete HR Services • Discover new HR services opportunities with each client and focus on expanding business opportunities • Providing recruitment services, performance, contract, exit management, and employee relations management as per client requirements • Ensuring of maintaining proper documentation and employee files for all future references and audits whenever required. • Collecting all payroll inputs to end payout liaising with payroll manager and addressing employee pay clarifications

Customer officer in customer experience centers in Colombo, • Assisting all walk in customers to the center for their all telecom related requirements. • Educating customers and make them experience the newest launched technology by the organization. • Complaint management, follow up and coordinate with internal channels with related matters raised by customers on product and services offered, escalation to management on customer feedbacks.

Officer in managing the complete dispatching process of providing catering items to in-flight attendants. • Officer in charge in assembling the catering items, monitoring secure loading, complying to food safety and airport operation center safety guidelines, dispatching the catering timely to in-flight and communicating the goods info to the in-flight attendants. • Handled various types of airlines in complying with their strict specifications, catering to their demanding requirements. • Observing and reporting in-flight attendant’s feedback, progressive feedbacks for departments providing catering goods and escalating operational issues encountered in duty. • Promoted to be a trainer and to provide on the job training for new recruits and mentoring. Also was promoted to be the shift in charge.

Executive in handling all sort of incoming contact related to product and services through Calls / SMS / Fax / e-mail / live chats.