Fausto Garcia

> Strategic Development: Responsible for the creation and execution of commercial plans aimed at identifying and exploiting new business opportunities and emerging markets. > Sales Management: Led the management of all stages of the sales process, ensuring strong relationships with clients, suppliers, and partners, from prospecting to closing. > Negotiation: Expertise in complex negotiations, with a deep understanding of terms and conditions, as well as significant contributions to the development of commercial proposals and contract formalization. > Analysis and Monitoring: Continuously tracked financial results and contracts, utilizing data to support strategic decision-making. > Leadership: Motivated and guided sales and business development teams, ensuring alignment with organizational goals and high performance. > Organization and Productivity: Efficiently managed daily activities with a focus on maximizing productivity and delivering consistent results. > Communication: Skilled in clear and effective communication with various stakeholders, facilitating internal and external alignment.

Responsible for Client Relationships within the Acceptance Network > Strategic Relationship Management: Managed key client relationships, including highway concessionaires, shopping mall networks, parking facilities, and integrators, focusing on ensuring service excellence, maximizing retention, and driving revenue growth. > Team Leadership: Supervised management rituals and team development, fostering a work environment that encourages high performance and continuous professional growth. > Customer Service: Conducted detailed mapping of customer needs and contexts, setting clear outcome objectives aligned with stakeholder expectations. > Strategic Planning: Defined goals and medium to long-term planning, creating and implementing actions that support sustainable growth and innovation in customer relationships. >Indicator Analysis: Disseminated strategies and performance indicators, actively participated in institutional rituals, and set measurable goals to ensure operational effectiveness. > Effective Communication: Facilitated the interface between internal teams and clients, prioritizing commercial and operational improvements, and ensuring that the solutions provided meet the specific needs of corporate clients.

Collaboration and Active Portfolio Management > Customer Retention and Relationship: Maintained close and proactive follow-up on customer needs, ensuring adaptability and the building of solid, long-term relationships. > Market Mapping and Research: Constantly identified new business opportunities and potential clients, expanding the market base and strengthening the company's presence in the sector. > Bid Management: Led bidding processes, from evaluating opportunities to active participation, ensuring the competitiveness and compliance of proposals. > Development of Commercial Proposals: Collaborated in the creation of detailed commercial proposals, with technical and commercial assessments that ensure the viability and competitiveness of the offers. > Contract Management: Responsible for the preparation, negotiation, and closing of contracts, ensuring the delivery of commercial and technical requirements with excellence. > Squad Collaboration: Worked closely with multidisciplinary teams to map needs, aiming for continuous improvements in performance and customer service.

Leadership and People Development > Results Strategy: Focused on delivering consistent and perceived value results. > Performance Monitoring: Tracked performance and productivity reports. > Portfolio Management: Managed active portfolios and collections, issued credit reports, and assessed markets of interest. > Regional Operations: Extensive experience in major urban centers, including the interior of São Paulo, the Central-West region, and São Paulo's capital.