Fatimah Abdullah

Responsible for the day to day operations including 4 team members. Welcomed and educated patients on financial/dental procedures. Operate and maintained practice management software. Developed and preserved relationships with dental practice team members, evaluated patient flow to determined marketing needs and areas of improvement. Processed and reconciled payments, verified insurance benefits, schedule appointments, and collected copayments.

Provided administrative support to sales director in hotel sales for Hotel Healdsburg, H2 Hotel, and Harmon Guest House. Maintained calendar, coordinated sales appointments and meetings, fielding phones, email and traditional mail. Manage office supply inventory. Assisted with property tours when director was offsite. Coordinated with hotel front office to prepare for group arrivals/departures and overall needs.

Delivered outstanding customer service in welcoming, checking in and confirming the satisfaction of our hotel Guests. Booked room reservations including deep knowledge of group rates and promotions. Acted as concierge providing information about wine country attractions, booking wine tours and offering creative recommendations in any area our Guests had an interest. While overseeing the front desk, handles all administrative tasks.

As senior manager for one of Sonoma County’s leading restaurants and event venues, I am the first point of contact with our Clients: scheduling consultations and lead person to sell packages averaging $45K per event. Organize event details, facilitated all communication and manage all facets of execution. Bring my passion for design, décor and styling. Manage employees and vendors, and always insure that our Clients and their guests have a fabulous and fun experience. Drove business growth with creative ideas to fill in the less busy seasons, offering extended hours at no charge, and increasing social media posts from happy clients. We now average 3 major events per week, primarily weddings with other private and corporate work.