Fatemeh Hashemian

Customer Service Representative

About

Passionate about business and marketing! I hold a Bachelor's in Software Programming and have cultivated a diverse professional journey. • Started as a teacher and network manager for 5 years during university studies. • Transitioned into software development for a few years. • Advanced assistantship and customer service roles, accumulating 3 years of experience. • Evolved into a successful seller specializing in Home appliances and cosmetics. Skilled in: • Data entry, Excel, and office applications. • Customer service excellence. • Sales and negotiation strategies. Beyond my professional pursuits, I deeply love hair styling and hold a certification in the field. • Certified hairdresser with a passion for creating unique and stylish looks. Additionally: • First Aid and CPR certified from Ontario, emphasizing a commitment to safety. I am eager to leverage my multifaceted background and enthusiasm for business, marketing, and hair styling in new opportunities. Let's connect!

Country

Canada

City

Toronto

Industry

Marketing & Advertising

Skill

Interpersonal Skills, Customer Experience, Phone Etiquette, Customer Communication, Business Development, Inside Sales, Business, Sales Management, Engineering, Programming, Google Docs, Google Sheets, Customer Support, Sales, Customer Satisfaction, Marketing, Time Management, Communication, Customer Service, Teamwork

Experience

Customer Service Representative

Avicenna Research Inc.

2023-10 - Present · 3 yrs

Toronto, Ontario, Canada

Currently, I am a Customer Service Representative at Avicenna Research Inc. I help clients from the pharmaceutical and clinical research industry, from 24 different countries, to use and navigate our complex software platform.

Assistant Manager

Rangoboy Company

2017-9 - 2023-7 · 5 yrs 11 mos

Tehran, Tehran Province, Iran

I managed and led a team of sales representatives. In this role, I learnt and exercised my leadership and managerial skills by overseeing the operational aspects of the team and helping them meet their sales targets.

Sales Associate

Rangoboy Company

2014-10 - 2017-9 · 3 yrs

Tehran, Tehran Province, Iran

I was responsible for sales of the products to both other distributors and end-user clients. In this role, I practiced daily interactions with clients at different levels with different needs and requirements.

Computer Science Teacher and Network Assistant

Moallem School

2012-3 - 2014-8 · 2 yrs 6 mos

Tehran, Tehran Province, Iran

Teaching has always been my personal interest. In this position, I leveraged both my technology skills and my human interaction abilities to teach tech to children and make them interested in further learning.