fateha choudhury

* Diary management ensuring that meetings are effectively scheduled, prioritised and the calendar is kept up to date. * Preparing the Director for meeting by ensuring that papers are available in advance and that appropriate briefing is commissioned to support decision making. * Ensure operational processes for the Directorate are in line with agreed guidelines and regulations. * Ability to produce clear and concise drafts * Speak with the relevant people to obtain the most accurate information and get advice when unsure of how to proceed. * No direct line management responsibilities. * Manage an effective working relationship with the Director, the other members of the office and the Directorate’s senior management team. * Foster effective working relationships with a wide range of colleagues and stakeholders within and outside of HMCTS, including the CEO’s office, other Directors’ offices, Ministers’ Private Offices, and Judicial Office, demonstrating good team working and communication skills.

* Assist and support Purchase Ledger in all functions within purchase ledger, so can provide holiday, sickness cover * Responsible for production of sales invoicing including monthly, quarterly and ad hoc invoicing. * Responsible for Isys maintenance * Posting all cash takings ( tip office & credit cards) * PO system administrator * Credit card Worldpay system administrator * Responsible for preparing information for EC sales and intrastat monthly submissions * Responsible for preparing information for monthly HSBC IF account reconciliation * Working on various on-going and ad-hoc projects as a part business internal audit function. * Undertake any ad hoc administration duties to ensure the smooth running of the department when and as required. * Assist FC in month end procedures as required.

* To understand the vision, mission, and values of the organization * Participate in the initial training with the team leader to be able to fully understand the role * Duties such as outreach, completion of forms, giving information to young people on career support training * To work flexible shifts hours throughout the 21hours to week to conduct both telephone interviews and also face to face door knocking interviews with young people on the unknown door knocking list * To work with team leader to plan outreach/door knocking

* Making and receiving calls * Faxing and emailing * Making presentations using Microsoft excel * Booking client appointments * Confirming clients appointments via email

* Responsible for assisting the client along their journey to employment * Provide a tailored service, to address individual needs and remove barriers, to enable customers to grow, develop and find suitable employment. * Training the clients about different ways of handling the job interviews and offering them tips on the topic of negotiating a salary. * Offering requisite amount of motivation to the employment seekers in order to make the mentally prepared for a job interview * Helping clients in forming appropriate work habits, attitudes and behaviours. * Conducting employment assessment along with the client for the correct determination of the requirements and risks associated to the employment goals.

* 1) Maintaining contract spreadsheets and inputting performance and other data into IT systems. * 2) Distributing contract referrals to Delivery Organisations. * 3) Liaising with Delivery Organisations to request information. * 4) Dealing with contract queries. * 5) Arranging and preparing for performance reviews -arranging dates, times and venues. * 6) Regularly updating internal performance reports. * 7) Collating and analysing contract performance and other information. * 8) Chasing information (staffing, IT, job validation, exit reports) for ad hoc tasks from lead contractors (Primes) in order to meet deadlines. * 9) Making and chasing requests for information for finance and performance reports. * 10) Conducting contract self-assessment reports. * 11) Attending contracts meetings in London. * 12) Creating quality improvement plans. * 13) Undertaking weekly management checks. * 14) Supporting target setting (quarterly, monthly and weekly). * 15) Other administrative tasks as requested.

* Deal with client queries’ * Liaising with creditors on behalf of clients * Conduct telephone interviews with client * Handle all paper work relating to clients creditors. * Deal with the computer system in place and add notes on our CRM accordingly * Cold calling ( Up to 300 calls a day)