farshid rezvani

system support analyst

About

CERTIFIED: * MCSA: Installing and Configuring Windows Server 2012 * MCITP: Microsoft® Certified IT Professional * MCTS: Microsoft® Certified Technology Specialist * CompTIA Network+, A+ TECHNICAL EXPERTISE HARDWARE: * Deployment and configuration of servers, PCs and laptops * Knowledge with Hosting, Networking, Disaster Recovery, Troubleshooting and Resolution * Administrating the use of LANs and WANs * Working knowledge of networking devices, printers, Firewalls and handheld devices SOFTWARE: * Security software: Symantec, McAfee, Malwarebytes, FSecure * MS products: Office 2007-2013, CRM, Exchange 2007-2010, Office 365, Sharepoint * Remote assistance: Teamviewer, SCCM 2007, RDP, VNC * Backup & monitoring: Symantec Backup Exec, Acronis, Novastore, Whatsup gold, IPSentry * Ticketing system: Heat Helpdesk, OSticketing, CRM, Spiceworks * Mobile support: Blackberry, iPhone, iPad, Tablets * Miscellaneous Software: Adobe, Virus removal software, Macrium cloning, VMWare

Country

canada

City

hamilton

Industry

information technology and services

Skill

active directory, microsoft exchange, troubleshooting, operating systems, hardware, windows 7, visio, servers, software installation, blackberry enterprise server, microsoft sql server, software, hyper v, windows xp pro, vmware, technical support, symantec endpoint protection, microsoft office, microsoft crm, microsoft visio, backup and restore, windows 8, cloning imaging, windows xp, windows server, networking, help desk support, computer hardware

Experience

system support analyst

adidas group

2016-11 - Present · 9 yrs 11 mos

junior network administrator

3 peaks inc.

2011-9 - 2012-1 · 5 mos

information technology analyst

haldimand-norfolk reach

2013-10 - 2015-5 · 1 yr 8 mos

technical support representative

s & p data

2011-4 - 2011-9 · 6 mos

* Provided client support, technical and non-technical issue resolution over the telephone * Identified, diagnosed, troubleshot and resolved Internet and cable related problems encountered by end-users * Configuration of client's equipment to connect to the Internet via modem-router * Analyzed Cable and Internet problems with the help of automated diagnostic programs * Multitasked in a fast-paced environment, while maintaining an emphasis on quality

it support-junior administrator

westlake industries

2010-10 - 2010-12 · 3 mos

* Monitoring and Troubleshooting Servers * Responsible for Daily, Weekly and Monthly backups * Centrally managing Updates through System Center Essentials * Working with Ricoh Printers * Assisted Employees Via Remote Desktop and VNC Viewer * Troubleshot and Rebuilt computers

recent graduate-network engineer

trios college business technology healthcare

2009-1 - 2010-1 · 1 yr 1 mo

* Courses included in the Program: * CompTIA * A * Operating Systems * A * Hardware * Network * Linux * Technology Communication & Time Management * Microsoft Windows Vista Client Configuration * BlackBerry® Support Specialist * MCITP: Server Administrator * Microsoft Practicum * Scripting with Windows Powershell * Virtualization Technology * MS Exchange Server 2007 * BlackBerry System Administration * BlackBerry Server Support * MS SQL Server 2008

graphic technologist

amalgamated publishing

1996-1 - 1998-1 · 2 yrs 1 mo

* Operated, Centrifuged, Filtered and Processed chemicals * Operated forklifts

service desk technician

city of hamilton

2015-5 - 2016-2 · 10 mos

* First line support for Managed Services clients * Respond to incoming requests (both local and remote) for incident resolution, triages call and determine appropriate course of action (resolution or escalation) on a variety of applications as well as hardware including desktop, VoIP and mobility devices. * Perform system troubleshooting to isolate and diagnose problems on Windows Desktops/Laptops as well as Printers and hand held devices. * Apply diagnostic utilities to aid in troubleshooting. * Document Service desk related solutions into problem solving standard work documentation for other technicians * Follow asset inventory management guidelines and software licensing compliance. * Coordinate with other departments to ensure proper and timely resolution on tickets. * Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.