farooq patel

* Responsible for installation and maintenance of Windows NT/2000 workstations and servers * Responsible for the implementation of Microsoft Office 2000 rollout * Responsible for the implementation of Educational Training Center (ETC) * Provided Level II Help Desk Support for 300+ node network * Performed physical network administration (i.e., termination, port and jack activation, and switch configuration) * Assisted in the planning and supervising of office relocation projects relating to network connections, computer setup and extension telephone number move * Supported the technology and production of the A/V experiences for both the dolphin and coral reef presentations.

* Maintain user accounts in Microsoft Active Directory * Manage all staff email accounts and registered domain names * Serve as lead support to consulting team conducting IT assessment and participate in IT work plan development * Perform software upgrades and hardware installations * Provide orientation to all new staff and interns * Maintain inventory of hardware and software licenses * Provide support via phone and at user's desk * Research, evaluate and recommend equipment for PC acquisition