Farid Sena Hounkponou

-Led and cultivated strategic relationships with High Net Worth clients, consistently delivering bespoke experiences that exceeded expectations and strengthened long-term loyalty. -Served as the primary trusted advisor, anticipating client needs, managing complex bespoke requests, and ensuring seamless delivery across all touchpoints. -Drove elevated client satisfaction, retention, and lifetime value through proactive engagement and uncompromising service standards. -Directed and developed a team of private assistant stylists, partnering cross-functionally to deliver refined, high-touch styling services at scale. -Played a strategic role in the creation and execution of exclusive events and curated experiences designed for elite clientele. -Represented MR PORTER / NET-A-PORTER as a Guest Speaker, sharing insights on luxury e-commerce and personal shopping (e.g., Guest Speaker at Bottega Veneta Conference 2023).

- Collaborate with High Senior Stakeholders on the development of our first worldwide designer membership competition for emerging talent. - Serve as the primary liaison for finalists in the program and work closely with the selected designers to ensure the fulfillment of all critical paths.

- Lead creation of digital edits for private clients to introduce brands and elevate their personal shopping experience. - Ensure that sales leads are identified and prioritized. - Participate in Client Relations / partnership events. - Build and nurture HNWI client rapport - Constantly looking to create a seamless shopping journey for our EIPs (extremely important People). - Maximizing the use of data analytical tool to optimize regional brand performance.

YNAP Consultant- Maximise sale by building strong relationship with clients on Net-A-Porter and THE OUTNET. -Style advising customer by providing in depth product knowledge using luxury language to reinforce purchase decision. -Active use of Salesforce and internal CRM to track order and customer database. -Liaise with Finance for any accounting enquiries and flag accounting issues raised by customers. -Deal with complaints and escalation process where necessary.

-Assist in organising events for key stakeholders

-CAD designs -Market consultant and trend forecasting researcher.

-Researching Key Trends for Casual /Smart Shirt and Accessories collection. -Designing shirt and prints for High street Retailers and Brands. -Organising Showroom Display for buyers`s meeting.

-Beading and Embelishments for Giles S/S13 -Tracing craft design for laser cutting sample. -Worked on Giles SS13 collection