Farhan Hasan Khan

Responsible for the development and implementation of selling strategies and commercial activities for all industries, directly to distributors and end users within the Middle East region. Account management activities for the territory to drive account expansion and penetration; develop long-term relationships and ensure customer satisfaction

Prime Scientific distributors of Thermo Scientific for Chromatography, Mass Spectrometry, Spectroscopy, Elemental Analyzers, Environmental Monitoring Analyzers, Cross Belt Analyzers and Electron Microscopy. Developing sales and marketing strategies to increase overall sales. Close communication with Thermo Business unit managers for managing sales leads, proposals, discounts and orders. Looking after the government & private accounts starting from inception to execution. Taking care of the LC payments while acting as a bridge between Thermo Scientific and Client. ● Sourced leads and cold-called to promote the products, and regularly called/visited both new and existing customers to discuss requirements, negotiate terms and maximize business opportunities ● Built and retained long-term friendships/relationships with customers ● Manages high-profile corporate accounts ● Writes formal responses to RFQ/RFPs ● Key role in developing the team: conducting appraisals, one-to-ones, training and mentoring

Managed a team of 12 service engineers working throughout the country. Responsible for negotiating service contracts from year to year. ● Supported the sales team by giving technical presentations to customers. ● Organized employee’s skill development programs. ● Developed a service escalation protocol to ensure minimum downtime of instruments. ● Improved territory technical support with courtesy visits to customers. ● Developed and improved preventive maintenance procedures. ● Developed in house capabilities of the technical team by organizing training at manufacturer site for prompt after sales service. ● Developed and implemented a protocol of daily, weekly and monthly reporting to increase the efficiency of the team.

Providing installation, service, preventive maintenance, breakdown maintenance, application solution, method development, operational and service trainings on Thermo Scientific & GBC product range. ● Installed and maintained more than 20 units of GC, HPLC and MS. ● Ensured a high standard of customer service by discussing technical problems or repairs required and recommending suitable solutions. ● Generated, maintained, and presented comprehensive reports to customers detailing data and observations and recommended appropriate courses of action. ● Provided on-site calibration services for all the instrumentation achieving high levels of customer satisfaction. ● Escalated issues as needed and maintained communication with customer and Thermo Scientific technical support.