Farhad Ibrahimov

Providing onsite and service desk support for 200+ users and devices in an enterprise automotive environment (APTIV). • Resolved incidents and requests across Windows 10/11, Microsoft 365 and endpoint hardware, maintaining high user satisfaction and meeting SLA targets. • Used ServiceNow ITSM to log, prioritize and track tickets, and documented clear resolution steps for future reuse. • Delivered advanced support for Microsoft 365 (Outlook, Teams, SharePoint, OneDrive), including email/calendar problems, Teams meeting issues and file access/sync errors. • Performed Windows 10/11 imaging, installation and troubleshooting for laptops and desktops, including OS upgrades and application deployment. • Provided onsite support for meeting rooms and townhall events, setting up and troubleshooting AV systems (Yealink, Polycom and related equipment). • Managed IT stock inventory (laptops, peripherals, spare parts), ensuring devices were prepared and available for new hires and replacements. • Provided first-line network support: checked cabling and connectivity, verified IP/DNS/gateway settings and escalated persistent incidents with detailed technical notes. • Used Active Directory for user and machine account management (password resets, group memberships, profile issues) in coordination with global teams. • Supported network-dependent services such as centralized printing and conferencing solutions, helping to distinguish client-side vs. network-side issues before escalation. • Coordinated with remote/global infrastructure and network teams during broader incidents, contributing information for root cause analysis and long-term fixes. Key technologies: Windows 10/11, Microsoft 365, Active Directory, ServiceNow, AV/meeting room systems, basic TCP/IP networking.

Delivered IT support for 350+ users and devices at BP’s Sangachal Terminal (BTC, Shah Deniz, TANAP), in a large industrial campus environment. • Provided software and hardware support for desktop PCs, laptops, smartphones and tablets used by field engineers, office staff and contractors. • Used ServiceNow ITSM to manage incidents and service requests, consistently meeting SLA targets and creating clear technical documentation for recurring issues. • Reimaged and supported Windows 10/11 systems, including driver troubleshooting, performance tuning and application deployment. • Provided advanced support for Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) for on-site and remote users, resolving collaboration and communication issues. • Managed IT stock inventory at the terminal, tracking assets and coordinating replenishments to support business continuity. • Administered Azure Active Directory accounts and security groups, helping to maintain a secure multi-site environment for BP staff and contractors. • Assisted with server operations on-site, performing routine checks and basic troubleshooting under the guidance of central infrastructure teams. • Used VMware and Microsoft SCCM for software deployment, updates and troubleshooting, improving endpoint stability and consistency. • Performed basic Linux server tasks via terminal (CLI), running commands and checks assigned by senior administrators. • Supported a centralized printer system (MyPrint) and multi-function devices, working with network/print teams when issues involved back-end or network-level problems. • Worked in line with ISO 27001 information security standards, following procedures for access control, data protection and incident handling. Key technologies: Windows 10/11, Microsoft 365, Azure AD, VMware, SCCM, Linux (CLI), ServiceNow, ISO 27001 practices.

Worked in telecom operations, testing and validating A2P SMS delivery for major mobile operators (NAR and Bakcell). • Conducted A2P SMS testing for enterprise and partner traffic, validating delivery, routing and performance across multiple destinations. • Analyzed SMS delivery and system performance issues using internal tools and logs, identifying patterns and anomalies that affected reliability or latency. • Documented test procedures, results and defects in detail, providing actionable feedback to development and operations teams to improve platform stability. • Collaborated with cross-functional teams (network, development, operations) to troubleshoot complex delivery issues and verify fixes before production rollout. • Contributed to improving test coverage and scenarios for new routes and services, helping ensure high-quality A2P messaging for customers and partners. Key technologies: Telecom A2P platforms, SMS routing, test tools, basic network/service monitoring concepts. V