Fardous Shboul

• Handled projects starting from initiating phase up until launching. • Coordinate with different departments to insure delivery to meet the dead line. • Conduct reports to board of directors keeping them up-to-date with ongoing projects. • Search for new business opportunities matching baker loo • Create partnerships with suppliers.

• Acquired and retained new elite accounts • Providing telecom solutions for institution and small to medium enterprises. • Maintain relationship with elite accounts for retentions purposes. • Create daily reports and provide it to upper management. • Managed to achieve elite accounts targets on monthly basis through identifying client’s need and matching it with products offered by Orange • Managed a portfolio of high value customers and maximize client satisfaction via providing high level of service and follow-up • Explored any opportunity for cross-selling different products and services with the clients’ need or requirement

• Liaising with sales staff to align sales strategies with business priorities, and to develop regular reporting and analysis processes. • Setting and Distributing Targets for all sales channels based on the market potential and the past Trend. • Developing sales targets and driving their delivery across direct channels to achieve profitable sales growth. • Commission structure and compensation management. • Calculating the commission for all sales channels. • Extracting all needed reports Ad-hoc for Sales Team members, and upper management. • Analyze all data on regular basis and advice the upper management. • Designing the DSR (Daily Sales Report). • Presenting the weekly KPIs on weekly basis for the Director and Managers. • Presenting the Department's KPIs to the CEO and Board of Directors on weekly Basis. • Monitor and share Gross Adds Net Adds & churn on Daily Basis. • Designing the Profitability Matrix for Corporate Sales. • Analyze all data on regular basis and advice the sales Director. • Develop project objectives, analyzing the cost and managing budgets. • Managed requests sent from sales team that covers their clients base coming from individuals, corporate & government. • Keep track on assigned numbers specifying the rank of bundle packages and its criteria • Keep track of Umniah prepaid numbers inventory in Umniah shops. • Create reports to match the availability of normal and VIP numbers. • Responsible of getting the approvals for any special requests to upgrade or downgrade packages. • Support sales team to with their requests that concern the postpaid bundles. • Prepare and create settlement reports by calculating management fees for government accounts. • Provide managers and directors with weekly & monthly reports. • Create reports for retention team providing them with data needed that will help them decreasing monthly churn percentage.

- Handle the sales activities in terms of identifying opportunities or answering customer’s sales inquiry in a prompt manner, meeting customers and raising minutes and action points, submitting proposals, negotiating and closing the business deal. - Ensure that all customers’ targets are met and achieved in most efficient and effective manner in order to maximize customer satisfaction. - Build a good knowledge of the market environment in which the customer is operating. - To monitor after sale services by establishing close contacts with customers and to report customer’s feedback to product owners for improvements. - To resolve customer complaints (that can’t be resolved by the Service Management Unit) and to promote Batelco Jordan’s image by providing courteous assistance and world-class customer services. - Identify and promptly act on any current and future business opportunity in order to maximize revenue. - Maintain close relationship with potential customers. - Targeted small and medium enterprises. - Performed sales visits for VIP customers and make sure to provide them with excellent customer service. - Maintain an after sales customer service for current customers