Farazia Sarfraz

•Handled customer queries with professionalism, ensuring timely and effective resolution of concerns. •Collected and analyzed customer feedback to identify recurring issues and areas for improvement. •Collaborated with the technical and operations teams to translate feedback into actionable product and service enhancements. •Built positive customer relationships, contributing to higher satisfaction and system reliability.

•Overseeing nationwide operations related to the Itel Energy Incentive Policy and managing reporting through the Transs ESS system. •Leading cross-functional coordination to ensure smooth policy execution, compliance, and installer support. •Driving process improvements and operational strategies to enhance efficiency across projects. •Guiding and mentoring team members to achieve operational excellence. •Conducted 10+ training sessions on incentive policy for installers and staff. •Managed projects in line with design SOPs, leading a team of 3 person for successful execution.

•Guided clients in understanding solar inverter features with in-depth technical explanations and benefits. •Recommended optimal solar inverter configurations for maximum efficiency and system performance. •Diagnosed and resolved inverter-related technical issues, including firmware updates, boosting reliability. •Managed projects in line with design SOPs, for successful execution. •Conducted 15+ training sessions on product specifications and the incentive policy for clients and staff. •Delivered comprehensive troubleshooting and product support, strengthening client relationships.

This Career Fellowship program is an incredible opportunity for personal and professional growth, offering a deep dive into self-exploration and skill development. This fellowship is truly transformative, providing the best opportunities to explore and develop ourselves.

•Generator Protection Schemes • Worked in the E&I department and learned about the maintenance and protection of Generators, Induction motors and testing of Transformer, Duty cycle &Insulation class for the motors. • Understand the SLD of the FFC-GM Plant, and the Basic concept of substations.

• Gained an in-depth understanding of 50MW power systems at FFCL through analysis of Single Line Diagrams." • Analyze the operation of different components such as MV/LV Switchgear, Relays and Circuit Breakers. • Learned to study Schematic drawings of Siemens Motor Feeders. • Operated Simaris Curves 6 by Siemens to ensure optimal performance of electrical equipment.