Fanni M.

• providing flight information throughout the entire terminal for passengers, including check-in halls and the transit zone • coordinating the flow of arriving passengers to the available border control zones • preparation of cordon systems in front of check-in counters • assistance with the use of self-service baggage drop-off machines • informing passengers about airport processes ahead of them • entry and exit through biometric gates at the border control zones • giving efficient and effective answers/suggestions to passengers at the information desks • responding to questions about cancelled flights and lost luggage, and redirecting passengers to the appropriate personnel • reporting detected abnormalities and obstacles affecting airport operations (non-functioning escalators/ elevators) • maintaining communication with each department