Faiza Patel

In my role at Alliance Clinical Trials and Dr. K. Papp Dermatology Clinic, I provide essential administrative and procedural support to clinical research studies and dermatological patient care. I serve as a front-line contact for patients, physicians, and sponsors, ensuring smooth operations across both the clinical and research environments. My responsibilities include: Patient Coordination - •Welcome and check in patients for dermatology consultations and clinical study assessments. •Schedule and confirm appointments for assessments, phototherapy, procedures, and follow-ups. •Guide patients through the intake process for clinical studies using NOPS system. •Register patients into Patient Support Programs (PSPs) for clinical trial medications and monitor application statuses. •Coordinate phototherapy bookings and ensure patients are properly prepped for each session. Clinical & Procedural Support - •Prepare procedure rooms for minor dermatological procedures such as biopsies •Support the physician during specimen collection, including labelling and handling of biological samples for pathology lab submission •Ensure cleanliness, organization, and readiness of procedure and exam rooms •Maintain up-to-date and accurate records for all clinical and research procedures. Administrative Duties & Communication - •Respond promptly to patient inquiries via phone and email, ensuring excellent customer service •Utilize Accuro EMR to manage patient files, schedule appointments, and document clinical notes •Maintain accurate logs and compliance documentation in accordance with study protocols and regulatory requirements •Liaise with study sponsors, lab technicians, and healthcare providers to coordinate assessments and lab submissions. •NOPS for enrolling patients in pharmaceutical study programs and tracking eligibility •Patient intake and support for PSPs and dermatology clinical trials.

•Managed psychological evaluations and MDS coding in RAI 2.0 software. •Maintained and updated confidential EHRs according to Ministry of LTC guidelines. •Utilized PointClickCare software for resident care documentation and management. •Collaborated with interdisciplinary teams to develop care plans. •Provided de-escalation and supportive counselling to residents exhibiting agitation or emotional distress, help into reducing self-injury incidents by 30%. •Initiated a "Calm Corner" for residents experiencing agitation, a low-stimulation space that reduced disruptive incidents by 40%. •Developed a "Memory Lane Walk" initiative, integrating familiar objects and photos to stimulate memory recall, benefiting 80% of participating residents by improving interaction and reducing withdrawal. •Designed personalized interventions to reduce episodes of aggression, such as leading music therapy sessions that decreased behavioral incidents by 15% over three months.

•Analyzed customer feedback and executed product recommendation features, leading to a 40% increase in average order value and a 15% decrease in returns. •Provided friendly and efficient service to an average of 200+ customers daily, maintaining 95% satisfaction. rate as measured by feedback surveys and manager evaluations. •Conducted hourly checks to ensure compliance with health and safety protocols, resulting in a 100% pass rate during internal and external audits •Participated in local fundraising events and Tim Hortons’ Smile Cookie Campaign, helping to raise over $5,000 for community charities.

•Coordinated care for 150+ patients per month, ensuring seamless communication between healthcare professionals, patients, and families to optimize patient outcomes, improving patient care satisfaction by 25%. •Streamlined the admission and discharge process, reducing patient wait times by 15% by improving documentation workflows and timely follow-up care. •Worked with social services to connect 95% of patients to necessary community health programs, financial aid, and rehabilitation services, improving social determinants of health. •Actively resolved patient concerns, leading to a 20% increase in patient satisfaction by addressing complaints promptly and enhancing the patient care experience. • Maintained 100% compliance with hospital policies and legal regulations by ensuring accurate and up-to-date patient information in electronic health records (EHR).

✅ Health Policy & System Navigation – Understanding healthcare policies, regulations, and funding structures to drive informed decision-making. ✅ Evidence-Based Decision-Making – Utilizing data-driven approaches to improve healthcare quality, efficiency, and patient outcomes. ✅ Leadership in Healthcare – Exploring various leadership styles, including transformational and servant leadership, to foster high-performing teams. ✅ Strategic Planning & Change Management – Implementing long-term strategies using models like Lean Six Sigma to enhance operational performance. ✅ Quality Improvement & Patient Safety – Applying process improvement methodologies to optimize workflows and ensure high standards of care. This program has strengthened my ability to lead in healthcare settings, enhance system efficiency, and contribute to positive organizational change.