Faith Smith

Actalent is a global leader in engineering and science services and talent solutions. We connect our consultants with projects that align with their skills, goals, and interests. We work with industry-leading companies to give you access to engineering and science opportunities where you can explore, learn, grow and prosper. Learn more about how we can work together at actalentservices.com.

-Deliver high-quality guest experiences in a fast-paced environment by applying strong communication, adaptability, and problem-solving skills -Manage multiple priorities while maintaining attention to detail, efficiency, and professionalism -Quickly learn menu offerings, POS systems, and service standards to support smooth team operations and collaboration

After graduating from UIUC, I spent several months living with family in Monterrey, Mexico, strengthening conversational Spanish and cross-cultural communication through daily immersion and participation in Spanish-language classes and lectures at the Universidad Valle Continental. This experience deepened my adaptability, cultural awareness, and global perspective, and reinforced my interest in people-focused work—particularly in Human Resources, employee relations, and inclusive workplace practices.

-Mentored and trained new baristas in beverage preparation, ensuring adherence to quality standards -Refined my leadership capabilities, strengthened my personal leadership style and provided constructive feedback for improvement -Fostered a positive learning environment through enthusiastic, supportive, and optimistic coaching

-Handcrafted high-quality beverages with precision and efficiency, ensuring customer satisfaction -Collaborated with team members to streamline service, reducing wait times for customers -Recognized consistently for maintaining a positive attitude, enhancing the overall customer experience

-Performed exceptional customer service by addressing guest inquiries and fulfilling requests. -Adapted to a fast-paced environment, utilizing strong organizational skills and rapid learning. -Demonstrated effective problem-solving abilities and collaborated seamlessly with team members to resolve issues.

-Spearheaded the launch of the company’s inaugural Employee Resource Groups (ERGs), including Women in Metals, Parents and Caregivers, and Mentorship and Growth -Lead group meetings and initiatives to Executives, driving employee engagement and fostering participation across diverse demographics -Recruited employees into ERGs and successfully impacted workplace culture, engagement, and DEI goals -Executed inclusive recruitment strategies, such as updating phone screen templates, to attract, onboard, and retain diverse top talent

-Facilitated lacrosse lessons for multiple classes of girls, consistently leading groups and developing strong leadership and instructional skills through continuous, hands-on coaching -Collaborated with coworkers to ensure the highest quality of care and support for children -Addressed children’s psychological needs to contribute to a supportive and nurturing environment

-Presented and implemented marketing strategies to promote food items, while supplying exceptional customer service by promptly addressing customer needs. -Enhanced conversational skills, consistently receiving recognition for outstanding service. -Mastered organizational and memorization techniques to efficiently manage and process orders.

Major in Industrial Organizational Psychology, Minor in Business

[3.70 GPA]