Faith Ozemhoya

Generating sales lead. Meet weekly, monthly and activity quotas Commit to customer service by building relationships. Adjust sales techniques based on interactions and results in the field Resolving customer complaints then closing support tickets Maintaining a database of customer information Escalating inquiries to the appropriate team, when necessary Assisting customers with registration or account creation

Consistently ranked #1 sales performer companywide, closing the highest volume of fiber and wireless installations with a monthly average of 24+ completed deals. Generated qualified leads through door-to-door prospecting, estate presentations, cold calling, and targeted email campaigns. Managed 6 major residential estate accounts end-to-end, including Lekki Gardens, Unity Estate, and Eagle Island, growing referral pipelines in each location. Applied consultative closing techniques using value-recap methodology to align solutions with customer pain points and accelerate deal cycles. Executed upselling and cross-selling strategies to maximize revenue per account. Coordinated brand activation campaigns including musical events and trade shows to drive customer acquisition and brand awareness.

Resolved customer inquiries related to orders, returns, refunds, logistics, and product issues via phone, achieving high-quality service standards. Maintained financial records and books of account with zero discrepancy, managing full accounts payable/receivable cycle including invoicing and vendor payments. Handled 80+ daily customer interactions while coordinating with logistics and operations teams to ensure timely order fulfillment. Reduced complaint escalation rates through proactive communication, effective problem-solving, and organized electronic and physical filing systems.