Mohd Faisal Mustapha Fathil

• Creating and building relationships that will result in additional revenue and revenue opportunity. • Fulfil tender& proposal requirements, ensure comprehensive solution with competitive pricing and a compelling value proposition. • Position proactive proposals - anticipate customer requirements, aligning their business goals with feasible IT solutions which provide highest return on their IT investment. • Support customers with mid & long-term business goals and maintain good rapport and high-level of customer loyalty and advise customer/partner on relevant products selection • Chair monthly meeting with customers to report and update on their operations and service delivery. • In charge of the marketing strategy and implementation, work closely with Marketing associates to develop monthly promotions. • Attending and conducting meeting with clients, principal, partners, distributors, and vendors. • Work closely with vendors & Solutions Architect Team on preparing quotations and tenders based on customer requirements. • Responsible to secure business opportunities that will enhance the profitability of the company.

• Attached with the Financial Sector Team (FSI). Acquire new accounts and managing existing accounts. • Operate as the main point of contact for client/customers. • Develop and maintains long-term relationship with accounts/customers. • Makes sure client/customer receive requested products and services in a timely manner. • In charge of the quotation given to client/customer for the products/services requested and produce the best margin possible. • Responsible for technology update/refresh to existing/potential customers in order to understand their issues or difficulty and provide solutions cater to their issue and goals. • Participating and conducting technology updates including Virtual Exhibition for customer. • In terms of internal tasks, I have work closely with various solution/pre-sales team (such as Network, Data Centre, Disaster Recovery, Security, RPA, App, etc) to produce/generate the best solution possible.

• Attached to Hong Kong Settlements Team - Handle client’s equities/shares on daily basis. • Provide clients with a trading platform for their trading purposes. Deals with products such as derivatives, fixed income, foreign exchange, and precious metals for client trading purposes. • Perform trades on system platform accordingly to the cut-off time of each market. • Keeping abreast with latest developments in assigned international markets on all rules & regulations by regulators, stock exchange and other parties. • Investigating breaks/exceptions on transactions, including identifying causes of breaks, and taking necessary steps to resolve. • Execute instructions provided by clients via MT5** and GMG. • Management Information, other required data and communication are completed accurately and supporting statistics/reports/returns are presented within agreed timescales from ICATS toolkit.

• Plan and produce a software product in Python and JavaScript programming language to cater client needs. • Product such as General Ledger (for accounting) to Warehouse storage manager of materials (to keep track all items) has been build and market to clients.

• Attached to New York Fixed Income Team - Handle client’s equities/shares on daily basis. • Provide clients with a trading platform for their trading purposes. Deals with products such as derivatives, fixed income, foreign exchange, and precious metals for client trading purposes. • Perform trades on system platform accordingly to the cut-off time of each market. • Keeping abreast with latest developments in assigned international markets on all rules & regulations by regulators, stock exchange and other parties. • Investigating breaks/exceptions on transactions, including identifying causes of breaks, and taking necessary steps to resolve.