Faisal Aljamea

As the Business Development & GE Senior Manager at Cool Inc , I specialize in leveraging strategic responsibility for the development and projects and communication and protocol management to elevate client satisfaction and engagement across our entire guest portfolio, with a dedicated focus on Royalty, Top VIPs, Business Owners, Ministers, and CEOs.With a solid foundation in Business Administration and Management from Al Qurayat Chamber , I transitioned swiftly from Duty Manager at The Ascott Limited to excelling in VIP Relationship Management within Cool Inc. I then progressed from VIP Relations Manager to Customer Relations Manager to Business Development & GE Senior Manager , broadening my scope to oversee the full spectrum of our guest experience, including:Reservations Systems & Restaurant Management: Ensuring seamless operational execution.Sales Integration: Aligning revenue goals with guest experience.Project Integration: Bridging customer relations with new Cool Inc projects and initiatives.By combining business analysis with strategic communication , I work to nurture key relationships and champion a deeply ingrained, customer-centric culture across our entire team. My goal is to ensure that every interaction—from a VIP dinner to a new project launch—reflects our unwavering commitment to excellence.