Faisal Al-Sarraj

Advise clients on how to transform their business through setting up appropriate transformation and project management structures.

Providing advisory services to financial services within Saudi on different issues such as operational excellence, retail and corporate operations, process re-engineering, strategy execution and implementation.

Manage anb Phone Banking Services including In/Outbound Sales and Retention Units. In addition to my previous role of managing Internet & Mobile Banking

Developed the Internet Banking Business Strategy with theme "The Online Branch". This strategy treats the Internet Channel as another branch that offers all services offered in a typical branch including Sales, Marketing, Operational Excellence and customer service. The strategy main objective was to migrate more than 80% of bank customers to use the Internet Channel for their transactions and product acquisition in 3 years. The platform was released successfully in Nov 2008. 65,000 users were registered in the service within 10 Month generating more than SR 1 Million in fees. Internet Banking already performs 50% of Phone-Banking Financial transactions. Introduced a couple of "First Time in Saudi Banks" features like: ability to perform TeleMoney transactions, of e-statements, compatibility with Microsoft Explorer, Firefox and Apple Safari and many others. Established the Feasibility, Break even and revenue model for Internet Banking Channel. Established the Business Requirements for Phase I to including transfers, Utility Bill payments, Credit Card Services, Personal Finance Services, E-Statement and Bank Statement Presentment. Built Straight through Processing (STP) procedures for 95% of all transactions over the Internet. Developed fee generation module for each specific client segment including ability to provide discounts Availed online Error Handling management. Co-managed the vendor selection process for the Internet Banking Platform. The selection was made based on a scoring model. Developed the Business Strategy for Mobile Banking, 2Way SMS and Push Alerts. Project to start in 2010.

Design web services based on different business needs

Key team member in managing, launching and identifying functional specifications for Samba online project. Managed and supported the full launch of Samba@lert services. Developed and managed complete Samba wide Customer service system Sambacare. Participated in identifying Samba Retail CRM business requirements. Managed and established e-alliance relationships with different Internet sites. Managed Sambatadawul (E-Brokerage) services post implementation. Managed launching IPO's subscriptions over the Internet channel. Key member in launching Online Tadawul Account Opening project. Key team member in identifying the functional specifications of Samba 2 Way SMS services. Participated in launching and supporting product launch. Worked closely with "Product Owners" representatives in designing web services that meet their specifications and business owner's representative goals. This includes Cross Selling goals identified by the product owners. Identified problems/bugs and came up with solutions to solve them. Changed Manual processes on Sambaonline to STP ones.

Conducted internal Semi Annual quality control and compliance reviews. Provided Management with critical MIS reports. Supervised Financial Planning operations services unit. Supervised ATM settlements unit. Developed MIS requirements to monitor and control ATM claims & settlements (Business Objects)

Studied Economics