Faisal Abu shaar

Driving enterprise AI, CPaaS, and customer engagement initiatives across the Middle East and Africa, helping organizations design and deploy scalable communication, automation, and conversational AI solutions. -Architect AI, GenAI, CPaaS, and omnichannel customer engagement solutions aligned with business objectives. -Lead technical discovery workshops, executive presentations, product demonstrations, and Proof of Concepts (PoCs) for enterprise and government customers. -Design end-to-end solution architectures integrating APIs, LLMs, conversational AI, CRM platforms, and enterprise systems. -Partner with sales, product, and engineering teams to develop technical proposals, RFP responses, and customer-centric solution strategies. -Act as a trusted advisor to business and technical stakeholders, translating complex requirements into scalable, high-impact solutions.

Leading AI strategy and transformation across goverment clients in KSA, Qatar, and the UAE - driving naional-scale AI initiatives, building production-grad GenAI systems, and heading Sia Partners' AI & Data cience practice for the Middle East. -Led 4+ AI transformation programs for public sector entities, delivering national AI roadmaps and scaling Sia’s AI and Data Science business unit across the region. -Architected a production-grade conversational AI platform integrating LLMs, speech interfaces (STT/TTS), and retrieval-based pipelines, enabling trigger-driven workflow automation across government operations. -Structured and prioritized high-value AI use cases, including document intelligence, procurement analytics, and decision-support copilots, enabling clients to invest with confidence in scalable AI solutions. -Directed end-to-end delivery of enterprise AI initiatives, from solution design through deployment and rollout across multiple business units. -Designed and delivered monthly hands-on GenAI workshops across three regional offices, upskilling consultants on AI tools, automation techniques, and production best practices. -Led technical proposal development, translating complex client requirements into compelling, business-aligned solution architectures. -Partnered with senior leadership to uncover operational pain points and co-develop AI-enabled solutions that enhanced decision-making and service delivery. -Designed and implemented enterprise AI guardrails and MLOps pipelines, enabling safe, scalable deployment of LLM-based systems through prompt validation, content filtering, model monitoring, and automated CI/CD workflows.

Progressed into a full consulting role at Sia Partnrs, leading AI-driven projects across government and private sector clients, while expanding into AI solution design and strategic advisory. -Designed and deployed a GenAI solution to classify 180,000+ Arabic-language procurement records into 50 categories, reducing a 6-month manual process to under 1 week—one of the firm’s most impactful automation initiatives. -Analyzed government expenditure patterns and forecasted future procurement spending across goods, services, manpower, and project categories to support data-driven strategic planning. -Conducted deep-dive benchmarking of 20+ global AI and cybersecurity incubators, producing a strategic insights report for a UAE-based innovation entity. -Built internal compliance automation tools and KPI monitoring dashboards, enabling faster decision-making and improving audit readiness across operational teams. -Served as regional technical lead for RegMatcher, Sia’s AI-powered regulatory intelligence platform, delivering PoC deployments and facilitating client workshops across the Middle East.

Kicked off my consulting career at Sia Partners, ganing hands-on exposure to cybersecurity governance, risk, and compliance across public and private sector engagements. -Drafted baseline cybersecurity and business continuity policies aligned with NCA and ISO standards, under the guidance of senior consultants. -Conducted control gap assessments against ISO 27001 and NIST CSF frameworks, supporting client readiness for audits and regulatory reviews. -Built early-stage risk registers and supported control documentation, classification, and evidence collection processes. -Assisted in data collection, regulatory research, and document analysis, contributing to the development of strategic advisory reports.

Built hands-on experience in enterprise cybersecuriy operations, threat detection, and security infrastucture across a fast-paced security environment. -Implemented a suite of enterprise security tools, including Deep Security, Apex One, Apex Central, Loki Scanner, and QRadar SIEM, enhancing threat detection, endpoint protection, and centralized security monitoring across the organization. -Participated in QRadar SIEM setup and fine-tuning, improving log correlation, alert fidelity, and real-time event monitoring capabilities. -Conducted vulnerability scans and supported reporting on system weaknesses, patch remediation status, and risk prioritization activities. -Contributed to incident response workflows, collaborating with senior engineers to investigate alerts and triage security incidents. -Supported asset inventory mapping and security baseline documentation as part of broader organizational risk assessment initiatives. -Gained hands-on experience with network segmentation, firewall policy validation, and endpoint hardening best practices.