Fahim Sabab Siyam

Platform Operations Manager - Grameenphone @ Genex Infosys Limited

About

As a Platform Operations Manager, I focus on enhancing and sustaining complex systems to deliver optimal performance, scalability, and efficiency. My expertise in operational strategy, process optimization, and cross-functional collaboration enables me to excel in dynamic environments where technology aligns with business goals.

Country

Bangladesh

City

Dhaka

Industry

Information Technology & Services

Skill

Operations Management, Operational Planning, Software Development Life Cycle (SDLC), Digital Product Development, Software Testing Life Cycle (STLC), Bug Tracking, HTML, Jira, Back Office Operations, Contract Negotiation, Business Management, Microsoft Office, Product Management, Business Planning, Sales & Marketing, Data Analysis, Strategic Communications, Business Development, Python (Programming Language), Laptop Sales

Experience

Platform Operations Manager - Grameenphone

Genex Infosys Limited

2025-1 - Present · 1 yr 9 mos

Dhaka, Bangladesh

• Manage daily operations of the MyGP app and Grameenphone website to ensure smooth performance and user satisfaction. • Assist cross-functional teams for product development, testing, and delivery. • Oversee the full Software Development Life Cycle (SDLC), from planning and requirement gathering to deployment and maintenance. • Conduct User Acceptance Testing (UAT), feature testing, and product validation. • Coordinate with stakeholders to plan, launch, and update new features & content, and platforms. • Monitor platform issues and ensure timely resolution through structured testing and feedback. • Manage project timelines, team resources, and delivery milestones

MyGP & GPweb Operations

Genex Infosys Limited

2023-12 - 2025-1 · 1 yr 2 mos

• Conduct User Acceptance Testing (UAT), feature testing, and product validation. • Manage MyGP app operation. • Mange GP website Operation • Bug Tracking