Nick Wen

1. Led the installation and integration of AGFs, WCS, and AI systems, ensuring seamless operation and minimal downtime. 2. Delivered customer training on AGFs, WCS, and AI systems, helping clients maximize efficiency and system performance. 3. Created and updated project documentation, including deployment plans, technical specs, and user manuals for clarity and accessibility. 4. Managed project schedules, resolved technical issues, and ensured milestones were met on time. 5. Provided after-sales support, handling repairs and maintenance to ensure long-term system reliability and customer satisfaction.

1. Enhanced application efficiency by optimizing code and refactoring components, reducing runtime and launch time, contributing to more efficient business operations and product development. 2. Translated legacy Visual Basic code to Python, creating maintainable and scalable architecture that reduced technical debt and aligned with modern software design patterns. 3. Revamped user interface with TTKBootstrap, improving design and usability for a more intuitive user experience. 4. Collaborated with cross-functional teams, gathering feedback and refining solutions, ensuring alignment with business objectives and user needs and enhancing overall quality of IT products.

1. Installed operating systems and security protocols across 500+ devices, ensuring network security and consistent performance, aligning with enterprise IT standards. 2. Provided IT support for smart panels, PCs, Chromebooks, and laptops, effectively troubleshooting issues that enhanced system functionality and user satisfaction. 3. Coordinated deployment schedules with school, delivering timely and efficient installation and setup of IT equipment.

1. Communicated with customers to gather necessary documentation, provide updates, and address inquiries regarding their personal tax returns and financial matters. 2. Prepared over 400 personal tax returns, ensuring accuracy and compliance with tax laws and regulations. 3. Managed bookkeeping tasks utilizing QuickBooks software, maintaining accurate records for clients and supporting financial operations. 4. Administered the Restaurant Revitalization Fund, successfully applying for over $2 million in funding on behalf of clients to support their businesses. 5. Trained and mentored new employees, ensuring they understood processes and procedures for handling client accounts and financial documentation.

1. Managed inventory to ensure accuracy and trained employees on job responsibilities, enhancing store efficiency and customer satisfaction. 2. Oversaw daily store operations, ensuring smooth workflow and high-quality customer service in a fast-paced environment. 3. Collaborated directly with store owners to ensure alignment on goals, address operational needs, and drive the store’s success.