Fahad khalid

1. Lead end-to-end data center operations – including thermal/environmental management, power redundancy, incident response, and resolution of critical infrastructure issues to ensure 99.9%+ uptime for mission-critical systems. 2. Direct enterprise backup & disaster recovery strategy – owning Veeam Backup & Replication implementation, scheduling, testing, offsite replication, and recovery. 3. Manage virtualization platform (VMware vSphere/vCenter) – including ESXi host administration, resource pooling, VM provisioning, HA/DRS configuration, patching, and performance optimization for production workloads. 4. Provide production software & enterprise application support – ensure stability, upgrades, and issue resolution for core business applications, including Oracle databases. 5. Administer Microsoft 365 & cloud identity ecosystem – manage tenant configuration, security policies. 6. Own endpoint & advanced threat protection – deploy, configure, and manage XDR antivirus/EDR solutions. 7. Manage vendor relationships & procurement – evaluate, negotiate, and oversee IT vendors for hardware, software, support contracts, SLAs, and service delivery; ensure cost-effective, high-quality outcomes. 8. Drive IT governance, risk & continuous improvement – conduct regular audits of major incidents.

1. Lead daily IT operations, ensuring high availability, security, and performance of servers, networks, and critical infrastructure. 2. Supervise and mentor the IT support team, assign tasks, monitor performance, and drive skill development. 3. Develop and enforce IT policies for backups, disaster recovery, patching, security, and compliance. 4. Oversee end-to-end management of surveillance cameras, attendance systems, and access controls across all sites, including vendor coordination. 5. Act as an escalation point for complex issues and collaborate with senior management on IT strategy, projects, budgeting, and technology roadmaps.

1. Ensure to check the backup on the servers on daily basis. 2. Maintain network servers such as file servers, and VPN. 4. Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates, and patches. 3. Ensure to install cameras & Attendance machines on every site & will be responsible for the backups.

1. Built and maintained strong relationships directly with operations, business units, and external customers. 2. Collaborated with internal IT teams to effectively deliver services to end users. 3. Identified, tracked, and managed key operational risks to the service, providing strong 4. coordination with the business, IT, and Operational Risk. 5. Drove metrics management and performance of IT support and services with a focus on a data-driven continuous improvement approach. 6. Participated in the exchange of ideas and information across the global IT organization to help drive standardization and sharing of best practice initiatives. 7. Thrived in fast-paced environments, with experience managing global and remote teams

1. Management and support included nationwide offices and several smaller remote locations 2. Supported approximately 200 + users in a mixed desktop and laptop environment. 3. Ensured competitive costs for systems and services through adept negotiation and by developing beneficial business relationships with vendors. 4. Installed and configured Windows 7,8,8.1,10,10.1, Windows Server 2012, Windows Server 2016, Virtual Server and both Linux Server and Client operating systems. 5. Monitoring computer networks and systems to identify how performance can be improved