Fadzlin Jalani

𝗖𝗼𝗺𝗽𝗮𝗻𝘆 𝗢𝘃𝗲𝗿𝘃𝗶𝗲𝘄: Leading global provider of intralogistics solutions, warehouse equipment, and material handling systems serving industrial and logistics operations worldwide. 𝗥𝗼𝗹𝗲 𝗦𝘂𝗺𝗺𝗮𝗿𝘆: Delivering comprehensive after-sales solutions that minimize downtime and maximize productivity for industrial customers across Singapore. Leveraging my digital engagement expertise and solution-selling background to build strategic customer relationships and drive business growth in the rapidly evolving logistics technology sector. 𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: • Developing tailored service contracts and aftermarket solutions that address specific customer pain points • Implementing digital engagement strategies to strengthen customer relationships and identify new opportunities • Collaborating with technical teams to ensure seamless service delivery and customer satisfaction • Applying LinkedIn networking strategies to expand market reach and generate qualified leads

𝗖𝗼𝗺𝗽𝗮𝗻𝘆 𝗢𝘃𝗲𝗿𝘃𝗶𝗲𝘄: Global leader in innovative tools, technologies, software, and services for the construction and building maintenance industries, serving professional contractors worldwide. 𝗥𝗼𝗹𝗲 𝗦𝘂𝗺𝗺𝗮𝗿𝘆: Managed strategic account portfolio of 29 key accounts serving mechanical engineering companies across Singapore's south-east region, specializing in ACMV, Plumbing & Sanitary, and Fire Sprinkler contractors. Served as strategic partner developing tailored engineering solutions, tools, and digital technologies while orchestrating cross-functional collaboration with customer service, engineering, and logistics teams to deliver integrated solutions that drive customer operational efficiency. 𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀: • Exceeded contract incremental growth target for Solution Selling by 641% in 1H 2024 • Ranked No. 1 Top Club Account Manager for 1H 2023 • Achieved 141% of topline target for 2023 • Achieved 142% of planned target for Core Solution Sales • Surpassed 160% of planned target for Solution Selling • Winner of 2023 Nuron Competition: Top Account Manager for Nuron Pre-booking sales, totaling $166,000 • Closed 3 major fleet add-ons, valued at $100,000 • Secured multiple large fleet contracts, totaling $210,000 𝗗𝗶𝗴𝗶𝘁𝗮𝗹 𝗘𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽: • Delivered LinkedIn strategy presentations at company tradeshows promoting customer engagement strategies • Collaborated with marketing team on video content showcasing LinkedIn as a powerful business tool • Conducted internal LinkedIn training sessions for sales teams • Mentored colleagues on social selling and professional networking strategies

𝗥𝗼𝗹𝗲 𝗦𝘂𝗺𝗺𝗮𝗿𝘆: Managed strategic account portfolio of 23 key accounts serving main contractors and demolition specialists across Singapore's north-east region. Developed comprehensive account strategies and delivered integrated construction solutions including advanced tools, engineering support, and digital technologies, establishing strategic partnerships that accelerated customer growth and enhanced operational performance. 𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀: • Achieved 101% of planned Sales Target (Q4 2022) • Achieved 139% of planned target for Solution Selling (Q4 2022) • Conducted 3 Innovation Hour sessions for customers (Q4 2022) • Secured 3 Management Decision Meetings (Q4 2022) • Secured a new Fleet Management Contract worth SGD $18,000

𝗥𝗼𝗹𝗲 𝗦𝘂𝗺𝗺𝗮𝗿𝘆: Led strategic supply chain optimization initiatives focused on backorder management and process improvement. Collaborated cross-functionally with logistics, customer service, and operations teams to enhance order fulfillment processes and customer communication systems. 𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀: • Successfully rolled out Backorder Management 2.0 project in Hilti Singapore • Part of Taskforce for Improvement of Order Notification Templates & HOL Collection Info • Received Certificate of Achievement for Best Strategic Cross Team Collaboration (Backorder Management)

𝗖𝗼𝗺𝗽𝗮𝗻𝘆 𝗢𝘃𝗲𝗿𝘃𝗶𝗲𝘄: Hong Kong-headquartered distribution company, specializing in importing and promoting educational toys from Europe and America to Southeast Asian markets. 𝗥𝗼𝗹𝗲 𝗦𝘂𝗺𝗺𝗮𝗿𝘆: Managed strategic retail partnerships and developed comprehensive account management strategies for importing and promoting educational toys from Europe and America to Singapore market. Built relationships with major retail chains to optimize product placement, drive market penetration, and execute successful brand launches across Southeast Asia. 𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: • Managed strategic partnerships with major retail chains including Isetan Singapore, Takashimaya, Toys"R"Us, Popular Bookstore, Tom & Stefanie, Kiddy Palace, and Tai Seng Corporation • Designed and implemented end-to-end logistics processes for importing educational toys from European and American manufacturers • Partnered with retail buyers to develop targeted marketing strategies and promotional campaigns for new educational toy brands • Orchestrated import operations from international production facilities to local distribution centers • Coordinated with third-party logistics providers to optimize inventory management and distribution efficiency Key Achievements: • Established new educational toy brands from Europe and USA, partnering with major Singapore retailers • Successfully launched exclusive brand events with local retailers, supported by targeted social media campaigns • Implemented end-to-end logistics processes that improved delivery efficiency • Consistently met monthly sales targets through strategic partnership management

𝗖𝗼𝗺𝗽𝗮𝗻𝘆 𝗢𝘃𝗲𝗿𝘃𝗶𝗲𝘄: Danish world-famous toy manufacturer and leading creator of play materials and educational toys, operating globally with a mission to inspire and develop children through creative play and learning. 𝗥𝗼𝗹𝗲 𝗦𝘂𝗺𝗺𝗮𝗿𝘆: Managed distributor relationships across South Asia while supporting regional expansion initiatives for emerging markets development. Led market entry strategies and coordinated cross-functional operations to establish LEGO presence in new territories. 𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: • Managed distributor account portfolios across South Asia region with focus on order optimization and revenue growth • Collaborated with Regional Sales Manager and Forecast Analyst to develop strategies ensuring monthly target achievement • Coordinated international logistics operations between Distribution Centres in Czech Republic, Denmark, and local markets • Partnered with Marketing Team to execute distributor campaigns and promotional initiatives • Oversaw financial operations including A/R management to ensure timely payment processing and credit optimization 𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀: • Led planning and organization of 2016 Distributor Conference in Billund, Denmark • Successfully supported market entry initiatives in Myanmar and Bangladesh • Implemented SAP systems and processes for new distribution centers • Organized annual Distributor Conference with regional stakeholders

𝗖𝗼𝗺𝗽𝗮𝗻𝘆 𝗢𝘃𝗲𝗿𝘃𝗶𝗲𝘄: Global provider of flow equipment products, systems, and services to worldwide oil, gas, and process industries, specializing in drilling, production, transmission, and refining operations across upstream and downstream sectors. 𝗥𝗼𝗹𝗲 𝗦𝘂𝗺𝗺𝗮𝗿𝘆: Led logistics operations and team development for critical oil & gas equipment distribution across the Asia-Pacific region. Managed complex international supply chain operations while mentoring team members and ensuring seamless delivery of mission-critical equipment to energy sector clients throughout the region. 𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: • Led training and mentoring programs for new team members to build operational excellence • Supervised day-to-day logistics operations and monitored team performance metrics • Managed complex import/export documentation and customs clearance processes using SAP systems • Coordinated international shipments with freight forwarders and logistics agencies across multiple countries • Orchestrated local delivery and collection operations to ensure timely equipment distribution • Oversaw freight invoice verification and cost center management for budget optimization 𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀: • Successfully managed logistics operations for high-value oil & gas equipment across Asia-Pacific region • Developed and implemented team training programs that improved operational efficiency • Maintained zero critical delivery failures during tenure • Streamlined documentation processes that reduced processing time and enhanced compliance

𝗖𝗼𝗺𝗽𝗮𝗻𝘆 𝗢𝘃𝗲𝗿𝘃𝗶𝗲𝘄: UK-based global specialty chemicals company focused on innovative ingredients and smart science solutions for industries including personal care, health care, crop care, and performance technologies worldwide. 𝗥𝗼𝗹𝗲 𝗦𝘂𝗺𝗺𝗮𝗿𝘆: Managed comprehensive customer service and shipping operations for international specialty chemicals distribution across multiple markets. Served as primary liaison between customers and internal departments while coordinating complex international logistics for chemical products across Asia-Pacific, Europe, Middle East, and Americas. 𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: • Processed customer orders efficiently through SAP system while delivering exceptional customer service and account support • Managed customer account portfolios spanning United Kingdom, Singapore, Malaysia, India, Japan, Middle East, and United States • Coordinated LCL and FCL seafreight and airfreight shipments including specialized chemical transportation requirements • Maintained real-time stock availability monitoring and collaborated with production, purchasing, QC, and warehouse teams to ensure optimal inventory levels • Liaised with appointed freight forwarders and hauliers to guarantee timely deliveries and shipment tracking • Monitored stock levels through SAP integration and coordinated cross-functional communication for supply chain optimization 𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀: • Successfully managed customer accounts across six major international markets simultaneously • Maintained 100% accuracy in chemical shipping compliance and documentation • Developed streamlined communication processes between customer service and logistics teams • Achieved consistent on-time delivery performance across multiple geographic regions

𝗖𝗼𝗺𝗽𝗮𝗻𝘆 𝗢𝘃𝗲𝗿𝘃𝗶𝗲𝘄: Japanese freight forwarding company with Singapore operations, specializing in import/export logistics and comprehensive freight management services for international trade across Asian markets. 𝗥𝗼𝗹𝗲 𝗦𝘂𝗺𝗺𝗮𝗿𝘆: Coordinated comprehensive shipping and logistics operations for international trade, managing end-to-end freight coordination across multiple transportation modes. Handled complex import/export documentation while ensuring compliance with international shipping regulations and maintaining seamless communication with global logistics partners. 𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀: • Managed comprehensive import/export airfreight and seafreight shipment coordination • Processed inward/outward permit declarations using TradeNet system for customs compliance • Coordinated FCL/LCL and air shipment bookings with multiple international carriers • Maintained daily liaison with shipping lines, hauliers, and transporters to ensure prompt and reliable shipment execution • Handled customer requests and inquiries while providing proactive logistics support and consultation • Generated detailed import/export instructions through IES (Integrated Enterprise System) for operational efficiency • Managed freight invoice processing and billing coordination for accurate cost management • Updated Warehouse Management System for real-time tracking of goods movements in bonded warehouse facilities • Monitored Portnet for vessel schedules and container discharge status to optimize logistics planning 𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀: • Successfully coordinated hundreds of international shipments across multiple transportation modes • Maintained 100% compliance with customs and TradeNet documentation requirements • Established efficient communication protocols with international logistics partners • Achieved zero critical shipping delays through proactive planning and coordination