Fady Hanna
Team Leader @ du
About
To work in an organization which provides me with ample opportunities to enhance my skills and knowledge along with contributing to the growth of the organization.
United Arab Emirates
Abu Dhabi Emirate
Telecommunications
Complaint Management, Sales Services, Computer Science Education, Lead Generation, Networking Training, Development & implementation of marketing plans, Exceeding Customer Expectations, SAP Skills, Client Confidentiality, Front-End Development, Account Management, Customer-Focused Service, Soft Skills, Verification and Validation (V&V), SAP ERP, Microsoft Office, Sales Trainings, IT contract negotiation, Communication, Front-End Design
Experience
Team Leader
du
Abu Dhabi Emirate, United Arab Emirates
leading the team with high inspiration to achieve our target coming with motivation and hard work every day
Sales Specialist
du
Abu Dhabi Emirate, United Arab Emirates
Assistant Manager and sales in charge who has responsibility to handle the whole store and the customer, sending daily reports and solving issued
Customer Service Representative
DU Company
- Generate sales leads and achieve monthly targets. - Build sustainable customer relationships through open communication. - Guide customers through troubleshooting processes using diagnostic tools and software. - Handle complaints, providing effective solutions and follow-up to ensure satisfaction.
Telecommunications Engineer
Jumbo Group
Abu Dhabi Emirate, United Arab Emirates
Customer Service and Sales Representative (Technical Support)
Orange Egypt
Egypt
-Generating sales leads. -Identifying and assess customers’ needs to achieve satisfaction. -Building sustainable relationships and trust with customer accounts through open and interactive communication. -Guiding users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software. -Meet personal/customer service team sales targets by selling SIM cards. -Handling customer complaints, provide appropriate solutions and alternatives. -Applying knowledge of computer software, hardware, and procedures to solve problems.
Data Entry Clerk
Uber
Egypt
-Maintaining database by entering new and updated customer and account information. -Processing customer and account source documents. -Verifying entered customer and account data by reviewing, correcting, deleting,or reentering data. -Maintaining customer confidence and protects operations by keeping information confidential.
Data Entry Specialist
Majorel
- Maintain and update customer and account databases. - Process and verify customer and account data for accuracy. - Ensure confidentiality of sensitive customer information.
Education
Beni-Suef University
Information Technology
Beni-Suef University
Information Technology
GPA: 2.85 (Very Good)
Fady Hanna's Contact Information
Phone
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