Fabitha Ashraf

Experienced IT Administrator Lead with a strong background in ITSM, team leadership, and end-to-end IT operations. I mentor and guide IT administrators to deliver high-quality support, ensuring all WOG service requests, helpdesk incidents, and GovTech initiatives meet strict SLA targets and government standards. Skilled in client communication, cross-department collaboration, and implementing IT solutions that enhance efficiency and reliability. I manage IT assets, procurement, and vendor relationships to ensure cost-effective, compliant, and seamless service delivery. Passionate about leadership, innovation, and building high-performing IT teams that align technology with organizational goals and drive continuous improvement .