Fábio Lourenço

• Lead service operations with full accountability for performance, revenue growth, and customer satisfaction • Manage distributed teams and service partners across Brazil, ensuring high service quality and operational efficiency • Increased service revenue by +80% (2022) and +23% (2023) through strategic expansion of contracts and aftermarket solutions • Developed and executed service strategies aligned with business growth objectives • Optimized logistics, inventory management, and field service operations, improving cost efficiency and service levels • Implemented process improvements aligned with ISO 9001 standards and continuous improvement practices • Identified and developed new business opportunities in logistics, weighing systems, and printing solutions • Acted as a key interface between operations, sales, and customers to drive performance and satisfaction • Strong use of SAP, Protheus, and WMS systems for operational control and decision-making

• Led end-to-end logistics operations (inbound, returns, and outbound distribution) • Improved operational performance by 15% through process optimization and performance management • Managed documentation, procedures, and continuous improvement initiatives (PDCA, ISO 9001)

• Coordinated shipping operations within a large-scale e-commerce fulfillment environment • Ensured SLA compliance, operational efficiency, and service quality in high-volume operations

• Managed national service operations, leading engineers and service representatives across Brazil • Increased maintenance revenue by +100% (2017) and +25% (2018) • Integrated repair operations with reverse logistics and 3PL partners • Defined service strategies, processes, and business opportunities in aftermarket services • Implemented ISO 9001 and ISO 17025 standards across service operations • Led technical training initiatives across Latin America

• Led logistics and reverse logistics operations, including repair and refurbishment of electronics • Improved repair yield and operational efficiency through process optimization and KPI management • Reduced operational errors by 83% through automation and system improvements • Participated in system implementation (SAP/WMS) and operational expansion projects

• Led three operational areas covering reverse logistics and electronics maintenance, ensuring performance, quality, and process efficiency • Defined and managed KPIs, capacity planning (UPH), and forecast alignment to support operational scalability • Developed and analyzed SAP/WMS reports to support data-driven decision-making • Executed SAP (MM/WM) system testing (UAT) to support system implementation and process optimization • Actively contributed to 3 expansion projects and 2 electronics maintenance projects, supporting business growth • Implemented ISO 9001 standards, leading internal audits and continuous improvement initiatives (PDCA) • Reduced operational errors by 83% through implementation of automated validation systems • Increased repair yield by 15% in smartphones and tablets through process optimization and performance management

• Coordinated technical service operations across Latin America, supporting distributors and service partners • Delivered technical training programs to improve service quality and operational consistency across the region • Managed warranty analysis and coordinated spare parts logistics with global manufacturers • Identified and escalated recurring product failures (serial defects), supporting quality improvement initiatives • Implemented preventive maintenance programs and audited service processes across partners • Monitored service quality and customer satisfaction, ensuring compliance with company standards • Led equipment installation qualification processes, ensuring technical accuracy and customer readiness