Fabio Sordi Isotton

Solid career developed in the areas of IT Infrastructure and Operations, being at the forefront of strategic management for the last 15 years, working in national and international companies in the retail and financial market such as Sonae Distribuição, Wal-Mart and Sicredi, focusing on technological solutions, operation development, sustainable growth and digital transformation of businesses. • Strategic management of IT Infrastructure and Operations areas; • Expertise in leading the implementation of strategies, digital transformation, business expansion and competitive needs, as well as resource optimization; • Expertise in supporting solutions and developing new technical solutions, ensuring that technology strategies and solutions are aligned with business needs; • P&L and Budget management, with resources involving more than U$34MM/year; • Cloud expertise (AWS and Azure/365) with efficiency management (FinOps); • Development of automations/RPA for the business; • Elaboration and implementation of organizational projects, using agile methodologies and practices; • Expertise in continuous IT and Critical Environment support to ensure service delivery and SLA commitments. Incident management and implementation of improvement plans; • Management and supervision of contracts and relationships with suppliers/partners, IT service providers; • Promotion of a culture of safety, compliance in all aspects of the operation; • Leadership, management, coaching for professional growth of employees, focusing on the formation of high performance teams; • Encourager, promoter of topics such as diversity and sustainability in IT; • Learn, live the culture and values of the company. Lead through change, bringing clarity, generating energy; • Cooperative and transparent leadership profile, results-oriented and agile in proposing innovative solutions, focused on elevating the performance of organizations. Experiences/Keywords: PMP, Agile, Kanban, Scrum, ITIL, Cobit, Lean, Six Sigma, EndUser, Digital Workplace, Cloud (AWS and Azure), Microsoft 365, Remote Access, Service Desk/Field Service, Sourcing Management, Automation of stores, IT Monitoring (Command Center), AIOPS, Corporate Telephony and Contact Center (UCaaS/CCaaS), Telecom (SD-WAN), IT Governance and Automations (RPA - Robotic Process Automation). critical processing of batch routines, bank clearing, EDI.