Fabien Hacquard

• Researching markets to identify opportunities for events; • Liaising with clients to ascertain their precise event requirements; producing detailed proposals for events (e.g. timelines, venues, suppliers, legal obligations, staffing and budgets); • Agreeing to and managing a budget; • Securing and booking a suitable venue or location; • Ensuring insurance, legal, health and safety obligations are adhered to; • Coordinating venue management, caterers, stand designers, contractors and equipment hire; • Organising facilities for car parking, traffic control, security, first aid, hospitality and the media; • Identifying and securing speakers or special guests; • Planning room layouts and the entertainment programme, scheduling workshops and demonstrations; • Coordinating staffing requirements and staff briefings; • Preparing delegate packs and papers; • Liaising with marketing and PR colleagues to promote the event; • Liaising with clients and designers to create a brand for the event and organising the production of tickets, posters, catalogues and sales brochures; • Coordinating suppliers, handling client queries and troubleshooting on the day of the event to ensure that all runs smoothly; • Overseeing the dismantling and removal of the event and clearing the venue efficiently; •post-event evaluation.

Commercial : • Targeting new business opportunities. • Building and maintaining existing relationships. • Develop and maintain a contact and customer database within the following market segments: - Individual - Agency and tour operator - Press : Gastronomie, Lifestyle... •Develop and promote product image and awareness by direct mail campaigns. . Front Desk : • Assist in the day-to-day operation of the hotel front office. • Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels. • Assign, coordinate, and supervise work activities of Front Desk Agents. • Ensure work is completed to include, shift closings, room deposits, refunds and rebates. • Train and develop Front Desk Agents. • Perform house counts and review daily arrivals, identify potential problems with rooms’ activity and take appropriate action. • Provide information and direction to staff to achieve 100% occupancy. • Review and resolve dispute accounts and Housekeeping discrepancies. • Prepare a shift briefing to communicate activities, short take training, and any problems and/or special information to the next shift. • Perform check-in and out procedures. • Take personal responsibility for correcting customer service problems. Community Manager • Content creation - writing, articles, newsletters, communications materials, and material for social media channels. • Social media marketing – creating, managing and growing the company’s presence through Twitter, Facebook, and Pinterest. • Public relations managing incoming media requests and building relationships with industry journalists. • Customer relations • Communications/marketing strategy.

• Assist in the day-to-day operation of the hotel front office. • Supervise the operational activities of the hotel front desk within hotel guidelines to provide the highest standard of courteous service while permitting acceptable profit levels. • Assign, coordinate, and supervise work activities of Front Desk Agents. •. Ensure work is completed to include, shift closings, room deposits, refunds and rebates. • Train and develop Front Desk Agents. • Perform house counts and review daily arrivals, identify potential problems with rooms’ activity and take appropriate action. • Provide information and direction to staff to achieve 100% occupancy. • Review and resolve dispute accounts and Housekeeping discrepancies. • Prepare a shift briefing to communicate activities, short take training, and any problems and/or special information to the next shift. • Perform check-in and out procedures. • Take personal responsibility for correcting customer service problems. • ILTM Cannes

• Received guests on arrival with a friendly manner • Entered complete details into the computer • Efficiently deal with check-out of guests • Deal with advanced reservations, took bookings and fulfilled particular requirements • Operated the switchboard, messages and enquiries in an disciplined manner • Posted all transactions to make sure that all bills are kept up-to-date • Prepared the cash for bank delivery and ensured that all floats are accurate at the end of shift