Fabian Solarte

Partner Success Manager @ Yellow Brick Road

About

I bring over six years of experience in managing teams across various industries, delivering customer success, and driving operational excellence. I have a proven track record of leading and developing high-performing teams, cultivating relationships with clients and stakeholders, and implementing innovative and transformative solutions that enhance quality and efficiency. I value customer satisfaction and retention, and I leverage my communication, negotiation, and analytical skills to understand customer needs, resolve complex issues, and deliver tailored solutions that exceed expectations. I am always eager to learn new skills, adapt to changing environments, and collaborate with cross-functional stakeholders to achieve shared goals. I enjoy challenging myself and others, and I strive to create a positive and supportive work culture that fosters innovation and excellence. Skills Account Retention, Cross-Selling, Upselling, Relationship Building, Client Onboarding, Needs Assessment, Product Knowledge, Conflict Resolution, Communication Skills, Time Management, Team Collaboration, Data Analysis, Market Research, Presentation Skills, Negotiation Techniques, Strategic Planning, Leadership Development, Technical Aptitude, CRM Software Proficiency, Problem-solving, Adaptability, Multitasking, Attention to Detail, Client Advocacy, Continuous Learning, Performance Metrics Analysis, Forecasting, Risk Management, Vendor Management, Process Improvement, Stakeholder Engagement, Quality Assurance, Project Management, Budgeting, Team Leadership, Training and Development, Customer Feedback Analysis, Competitive Analysis, Contract Negotiation, Decision-making, Innovation, Emotional Intelligence, Networking, Solution Selling, Consultative Selling, Financial Analysis, Business Development

Country

Australia

City

Sydney

Industry

Insurance

Skill

Consumer Services, Salesforce.com, Software as a Service (SaaS), Business-to-Business (B2B), Team Performance, External Relationships, Quality Control, Strategic Leadership, Operations Management, Customer Loyalty, Adaptation, Influencing Others, Business Process Improvement, Networking, Emotional Intelligence, Retention Strategies, Employee Training, Budget Management, Multitasking, Customer Experience Management

Experience

Partner Success Manager

Yellow Brick Road

2024-5 - Present · 2 yrs 5 mos

Sydney, New South Wales, Australia

Adviser Administration Manager

Zurich Insurance

2022-4 - 2024-1 · 1 yr 10 mos

Sydney, New South Wales, Australia

Led the National Adviser & Licensee Account Services team, driving customer success and revenue growth through optimized nationwide commission payment schedules. Strengthened relationships with key clients and stakeholders, significantly contributing to sales targets and earning formal recognition. Successfully streamlined workload from 2200 to 200 cases over seven months, achieving nearly 50% cost reduction while enhancing customer satisfaction. Demonstrated strong Business Acumen by implementing strategies to streamline processes, guidelines, and systems, resulting in improved sales performance and operational efficiency

Customer Service Manager

ANZ

2020-4 - 2022-4 · 2 yrs 1 mo

Sydney, New South Wales, Australia

Led a team of 14-16 customer service representatives, specializing in managing financial adviser inquiries and complaints to ensure timely issue resolution. Implemented streamlined processes, reducing response times by 15% and enhancing customer satisfaction. Successfully navigated the team through the company's acquisition and migration to a new entity, managing resistance to change and ensuring continued productivity. Demonstrated adaptability and strategic acumen during unforeseen circumstances such as Covid-19, guaranteeing the achievement of KPIs and SLAs.

Senior Consultant

ANZ

2018-4 - 2020-3 · 2 yrs

Sydney, Australia

Led projects optimizing customer service operations, resulting in increased retention and loyalty. Implemented innovative strategies, earning recognition for exceptional service delivery. Identified opportunities for service improvement and mentored junior consultants to ensure customer-centric approaches

Hospitality Operations Manager

The Occidental Hotel

2013-9 - 2018-1 · 4 yrs 5 mos

Sydney, Australia

Demonstrated unwavering dedication to customer service excellence, fostering enduring client relationships and facilitating repeat business. Utilized strategic sales strategies to efficiently secure deals and convert leads into valued clientele. Exercised precise account management practices to guarantee client satisfaction through tailored service delivery. Moreover, coordinated targeted promotional initiatives and marketing campaigns to increase brand presence and propel sales expansion, solidifying our standing in the competitive hospitality landscape.