Fabian Ong

At Equinix, I provided pre-sales technical consultancy for complex, multi-regional solutions across data centre, network, and cloud services. I partnered closely with sales and internal stakeholder teams to tailored solutions that addressed customers' business challenges and technical requirements. My role spanned customer engagement, solution architecture, and pre-sales support, ensuring seamless delivery and long-term value. Key contributions included: - Translating customer needs into scalable Equinix solutions - Leading technical design and proposal development for global deployments - Supporting Equinix Singapore IBX data centre tours, customer presentations - Collaborating cross-functionally to ensure smooth project transitions - Driving customer success through deep industry knowledge and consultative selling

As a Services Sales Principal (SSP), I led strategic engagements focused on service-driven, complex IT solutions, including Enterprise Data Management, Data Security, Managed Services, Automation, and AIOps. This direct sales role involved identifying opportunities, collaborating with account teams, and delivering impactful customer outcomes through Hitachi Vantara’s integrated solutions and services. I was responsible for driving proactive sales initiatives and regional campaigns tailored to client objectives, aligning both services and technology components. Acting as the key point of contact for clients and internal teams, I facilitated the end-to-end sales cycle for advanced service offerings.

- Support GHG related activities for organization. GHG and SBTI process. - Champion carbon capture utilization and storage initiatives with CCUS consortium of partners. - Work on H2 standards development initiatives. - Program management for data centre technologies and deliverables. i.e. High-Rise Green DC, TDC, CCUS. - Partner management for DC ventures with value-added partners, government agencies & IHLs/RIs. - Provide pre-sales support. Customize proposal to address customer’s requirements beyond colocation. - Assist, support Sales & Marketing team in generating leads and facilitate deals closure and all sales and marketing related initiatives. - Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities. - Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales pipelines. - Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.

• Responsible for major projects with government, channel partners and distributors revolving solutions to migrating customer from physical to virtualized environment. • Participate in project-management activities on tenders and RFQ government bidding projects with relationship to Managed Server and Cloud Hosting Services portfolio. • Provide technical product trainings to both internal sales and distribution-channel enablement in Singapore. • Develop sales opportunities and lead to eventual closure of opportunities with sales order. • To coordinate and lead any account management activities involving teamwork with all other business functions to achieve business goals.

• Supervised technical support staff consisting of 1 team-leader and 4 Help Desk analysts providing support to Asia-Pacific-Japan customers, business and service partners; • Traveled to other regional offices and provide supervision, product and technical trainings to technical staff and lead projects as requested by sales; • Communication with accounting department regarding invoice inconsistencies and vendor disputes as necessary. • Analyzed daily incident reports and discuss with technical and help desk staffs; Primary technical liaison between business partners and sales persons; Attend weekly meetings and conference calls and discuss system issues, new procedures/policies and hardware/software inconsistencies. • Created documentation and procedures of specific applications and other technical processes; Served as tech support lead for APJ regions. • Followed up on all user calls using RightNow - call tracking system; Creation of documentation for new and existing products as well as troubleshooting issues; Worked with other office technical staff on standards and procedures for best user support approach; Follow up on user requests and projects assigned to technical support and help desk staff; Project Leader for the setup of call-center and RVL replacement project in APJ region. • Technical Lead for the installation and configuration of email network in office, escalations and followed up on all user application and network issues.

Support sales team in APAC/J region for Iomega Product Lines. Technical presentation to corporate, resellers and end-users. Generate and develop new business deals for Iomega Products. Reverse Logistics and RMA management for Product Lines.

Create sales leads or business opportunities in manufacturing and hospitality industries. Serving existing and new clients on IT Security solutions and Professional Services.

Design, develop and document, machine control applications from technical files and customers' specifications Provide support on vision systems to both manufacturing and customer support teams To evaluate and find solutions to customers' modification requests Key achievements: Responsible and accountable for the execution of vision-related systems that aligned with the company's overall business strategy of the product line. Established successful feedback network between engineers and end users. Helped write and give technical training content to both staff and end users.

•Preparing and delivering technical presentation of IBM servers to vendors and resellers •Conduct and support day-to-day customer account management activities - to manage the customer's requirements and expectations as well as technical sales enquiries •Obtain and clearly define customer requirements and anticipate future potential requirements for projects, tenders and bids •To coordinate and lead any account management activities involving teamwork with all other business functions to achieve business goals Key achievements: -Work directly with Sales team and Vendors to develop and coordinate all marketing activities for the purpose of expanding existing business and generating new businesses. -Successfully assisted Sales team to hit Vendor’s indicated sales target by more than 10% for the month of June to receive incentive trip to Bangkok. -Achieving excellent consulting experience as a Technical backup for the sales team.

•Assisting technicians with repairs of Dopod PDA products •Customer services and post sales support of Dopod PDA, Qool PDA,MP3, Dlink, Linksys, Fortinet, Netgear and Asus IT products •Technical support checks on Dlink, Linksys, Fortinet, IBM servers, computers, laptops and Asus Motherboard products Key achievements: -Promoted to Channel Solutions Consultant after seven months on the job as a Support Engineer. -Spearhead vendor Netgear level two technical support to end users. -Developed archive system to track records of old accounts and documents.

To purpose an efficient and improvement of a VoIP network design for a business organization. The design will cover necessary information such as the services and features that the business organization requires from the VoIP, the methods to provide quality of service (QOS) and security concerns.

Diploma in Electronics, Computer and Communications Engineering