Faisal Shahzad

• Led commercial growth initiatives of Enjaz across remittance, cards (digital/physical) and digital payment products, focusing on revenue acceleration and expansion of the active customer base. • Led the launch of Enjaz Pay, a full-scale digital wallet, enabling features including local and international remittance, P2P transfers, bill payments, Musanid, SADAD and merchant payments.

As Head of Sales, I lead remittance, P2P transfer, and merchant payment operations for FRiENDi PAY across all KSA regions. I manage direct and indirect sales channels, including modern trade locations, hospitals, labor camps, and POS outlets, while developing and executing sales campaigns for diverse market segments. My role includes onboarding, training, and managing Saudi promotors and non-Saudi merchandisers, along with creating commission structures and scheduling field activities. Additionally, I collaborate with the Saudi Investment Bank to resolve remittance and merchant-related issues, ensuring smooth operations and strategic growth in mobile financial services.

As Country Manager for Remittances, I facilitated seamless home remittances to the National Bank of Pakistan (NBP) through multiple channels, including online platforms, mobile apps, ATMs, centers, and POS locations. I acted as the primary liaison between Tahweel centers and NBP’s Head Office in Karachi, ensuring timely resolution of queries. I spearheaded marketing campaigns, organized events, and implemented strategic promotional activities to boost remittance volumes to NBP. Additionally, I supported the POS field team with on-ground assistance and actively promoted remittance solutions and campaigns on social media platforms, driving engagement and enhancing service visibility.

As Sales Team Manager, I drove brand awareness and service promotion across target nationalities, leading the acquisition and activation of MoneyGram send services. I supported agent branches with daily operations, coordinated marketing activities at key ethnic locations and labor camps, and ensured branding materials were well-maintained. My responsibilities included monitoring FX rates, gathering market intelligence, and building strong relationships with agents, management, and communities. I supervised and trained team members, managed remote teams, resolved conflicts, and provided performance feedback to leadership. Regular reporting and collaboration with marketing teams were key to achieving operational and sales targets effectively.

As a Sales and Marketing Specialist for NCB’s Quick Pay remittance service, I focused on delivering exceptional customer service for international transfers. I was responsible for selling and cross-selling products, achieving sales targets, and addressing customer inquiries while ensuring adherence to policies and KYC procedures. I built and strengthened customer relationships, maintained high levels of customer satisfaction, and resolved issues by collaborating with other departments. I also suggested improvements for customer-friendly procedures, updated customer information, and promoted the bank’s values, acting as an ambassador to enhance service quality and maintain customer loyalty.

As Assistant Manager in Business Development, I reported to the International Business Consultant (Asia) and played a key role in developing remittance partnerships across corridors such as Pakistan, India, Nepal, Sri Lanka, Bangladesh, Indonesia, and the Philippines. I proposed and executed marketing plans, designed promotional materials, and led publicity campaigns to increase remittance business. I supervised front desk and back-office teams, guided marketing representatives, and evaluated their performance. Additionally, I coordinated with departments like Treasury, IT, HR, and Compliance for efficient operations and staff training. I also handled customer complaints, conducted business analysis, and maintained confidentiality.

I was responsible for compiling data on activities relating to account opening, remittance, collection and other business and for presenting periodical reports on such business activities.