Ezra Kirui

• Responsible for ensuring all manufacturing documentation (BOMs, work instructions) are created and maintained, ensuring all applicable customer requirements are met. • Supporting CI (Continuous Improvement) activities. • Regular, planned review of customer specifications, feeding back any updates into the manufacturing process • Maintaining good working relationships with suppliers/customers, both written and verbally. • Support in the collection of data for estimates, technical and manufacturing proposals. • Support NPI activity, including, but not limited to, design reviews and the creation of technical documentation.

• Performed non-clinical screening to ensure patients are seen by the right physician at the right time • Reviewed appointment information with patients • Provided appointment itineraries • Addressed patient scheduling needs via inbound calls • Accurate data entry of patient’s information into Epic • Verified and review patients and families’ insurance coverage and benefit eligibility • Investigated, resolved and documented patient requests in a timely and efficient manner, and coordinate the delivery requests • Demonstrated strong customer service skills and professionalism in all interactions with patients, families, and physicians

• Called all accounts in designated portfolio for purposes of debt collection and recovery • Recorded all call activities in designated portfolio • Tracked and follow up on all promises to pay on allocated portfolio • Escalated all matters that required negotiation to supervisor • Generated and sent formal demand letters • Performed pre-recoveries intervention • Ensured issuance of all relevant notices • Analyzed and carried out investigations on customers that are unreachable and updating their new contact details on Collect • Prepared departmental reports (data mining, MIS, reports etc.) Prepared periodic reports as required; portfolio analysis reports, collections reports etc.

• Performed maintenance, calibration and control of instruments and equipment • Pressure transducers, indicators and switches • Temperature transducers and switches • Radar Tank gauging system • PLC programming and troubleshooting of systems using Ladder Logic.

• Prepared statutory accounts • Ensured payments, amounts and records are correct • Worked with spreadsheets, sales and purchase ledgers and journals • Recorded and filled cash transactions • Controlled credit and chased debt. Saw increased revenue collection throughout • Prepared and did filing • Processed expense requests for accountant to approve • Bank reconciliation