Eyar Shani

- HR strategy implementation including annual work plans aligned with the organization's business plan, organizational change processes management, and professional counseling to managers. - Overall responsibility for HR operations and infrastructure supporting processes. Management and control of the divisions’ HR budget including payroll processes. - Full responsibility for labor relations and laws, working closely with the employees' union. - Success metric: Definition and development of new HR tools and processes (efficiency, introducing reports and KPIs, trend and challenge analysis).

Processes and procedures in the company's business department. Computer user processes characterized.

Managing a group consisting of 3 team leaders, indirect responsibility for over 35 employees. Reporting to a department manager. Main responsibilities: • Maintaining knowledge expertise, order management, agreement alignment, billing system and project management team. • Build cross-organization workflows. • Member of the B2B management group.

Managing a team responsible for managing large customer projects, from order entry, through installations to delivery. Main responsibilities: • Work with cross-organization teams in order to deliver projects in a timely manner and according to schedule. • Point of contact to large-scale customers. • Monitoring, backlog management and define KPI’s.

Managing a team of 10 employees, responsible for implementing customer agreements in the information systems. Main responsibilities: • Live monitoring of the team’s performance. • Provide professional training. • Manage timetables and measure quality

Leading an operations room responsible for all orders of wired communications. Main responsibilities: • Provide close escort to large-scale projects. • Order management, from ideation to activation. • Work closely with engineering teams. • Proactive communication with the customers to streamline orders. • Work closely with the B2B senior management.

Responsible for supporting both account managers and customers. Providing operational support in various topics, i.e operating and activating business transactions, being single point of contact to the customers, etc. Main responsibilities: • Work with several information systems. • Provide high level of service to internal and external customers alike. • Achieving KPI’s on a monthly basis according to the company’s guidelines.

Leading a team of sales and service agents, while achieving the company’s KPI’s. Full responsibility for the customer’s satisfaction. Conducting escalation calls with unhappy customers where needed. Recruiting, onboarding, training, and promoting the members of the team. Work closely with internal teams within Cellcom.