Ewa Mikonowicz

English Language Teacher @ Early Stage - a great place to learn and teach

Country

Poland

City

Siedlce

Industry

Information Technology & Services

Skill

Multitasking, Obsługa klienta, Wsparcie klienta, Satysfakcja klienta, Power Q, Usługi internetowe Amazon (AWS), Zendesk, Microsoft Excel, Managing reservations in Navitaire

Experience

English Language Teacher

Early Stage - a great place to learn and teach

2020-9 - Present · 6 yrs 1 mo

Siedlce, Woj. Mazowieckie, Polska

Customer satisfaction interviewer

Katrium

2019-8 - Present · 7 yrs 2 mos

Ryanair Analyst - Reporting Specialist

Armatis

2022-8 - 2025-6 · 2 yrs 11 mos

Warszawa, Woj. Mazowieckie, Polska

Conducting daily, weekly and monthly reporting and analysis of operational metrics as well as performance of Ryanair customer service agents. Designing and implementing new reports to provide necessary data for the client.

Ryanair Customer Service Specialist with Spanish

Armatis

2021-7 - 2022-8 · 1 yr 2 mos

Warszawa, Woj. Mazowieckie, Polska

Handling all ranges of levels of interaction with customers via phone, live chat and email to take it one step forward toward factilitating all aspects of customer interaction with Spanish and Polish. Assisting passengers with their inquiries, providing information, resolving issues connected with check-in, flight modifications and luggage. Resolving customer complaints via email.

Chemistry Teacher

Zespół Oświatowy w Nowych Iganiach

2021-9 - 2022-2 · 6 mos

Nowe Iganie

Education

Akademia Podlaska w Siedlcach

Philology - English philology (teaching specialisation)

2018-10 - 2021-7 · 2 yrs 10 mos

Universidad de Málaga

English Studies, Translation and Interpretation, Primary Education

2019-9 - 2020-7 · 11 mos

Erasmus exchange programme: Translation and Interpretation (English-Spanish, Spanish-English), English Literature Analysis, English Morphosyntax,, Language Learning and Acquisition, English Language Teaching